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Front Desk Associate

Staybridge Suites Charlottesville Airport

Job Location:

Charlottesville, VA - USA

Hourly Salary: USD 16 - 17

Posted: 30 August 2026 (11 days ago)

Application Deadline: 27 November 2026

Vacancies: 1 Vacancy

Job Summary

Benefits:

Free uniforms
Health insurance
Paid time off
Training & development
Vision insurance
401(k)
401(k) matching
Bonus based on performance
Competitive salary
Dental insurance
Employee discounts

If you are looking for an exciting career with unlimited opportunities to thrive within LTDs growing portfolio of properties LTD Hospitality Group has an immediate opening for you to join our team as a Front Desk Associate.

The ideal candidate for this position has strong attention to detail excellent recall and follow up and is able to multitask while maintaining a smile! If you possess a positive problem-solving attitude and a constant pursuit to be better... this is the perfect position for you!

The Front Desk Associate is responsible for assisting our guests efficiently courteously and professionally in all Front Desk related functions and to maintain the companys high standard of service and hospitality.

Provide the highest quality of service to the customer at all times.
Greet and register guests and provide room assignments accommodating special requests whenever possible. Assist in pre-registration and blocking of registrations.
Have working knowledge of reservations and procedures take reservations and know cancellation procedures.
Handle guest check-ins and checkouts efficiently and in a friendly and professional manner.
Ensure that all cash check and miscellaneous departments are in balance at the end of each shift. Utilize proper cash handling procedures in accordance to company policies.
Keep Housekeeping informed of any special requests late checkouts and special need areas in the hotel.
Receive and transmit mail phone and written messages for guests.
Answer inquiries pertaining to hotel services shopping dining entertainment and travel directions.
Post room charges food & beverage charges phone charges compute guest bills (individual group masters and city ledger accounts) using PMS collect payment and make change for hotel guests following all cash handling procedures as required by company policy.
Keep the Front Desk area neat clean and free of safety hazards.
Have knowledge of hotel property hotel staff and hotel services with hours of operations; room locations types of rooms and room selling strategies; hotel rates and discounts and how to handle each; and hotel credit and check cashing policies and procedures.
Be very knowledgeable of the Brand loyalty programs and their benefits and current promotions being offered.
Responsible for proper telephone etiquette.
Develop a thorough knowledge of Emergency procedures.
Other duties as assigned by the supervisor

Required Knowledge Skills and Abilities (KSAs)

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. Additionally the requirements listed below are representative of knowledge skills and or ability required.

Has a sincere desire to exceed guest expectations
Must have exceptional oral and written communication skills
Must be dependable
Must have computer proficiency
Must have a minimum of a high school diploma or equivalent
Must be able to work weekends and holidays

LTD Hospitality Group has taken pride in superior hotel development and management for more than 30 years and is a recognized leader managing top-performing brands under Marriott Hilton Hyatt and InterContinental Hotel Group flags.

LTDs core values focus on people relationships and opportunities. The LTD culture was established by the founding partners and to this day continues to guide the successful performance and profitability of our hotels while maintaining the highest standards of quality service and cleanliness.

The greatest key to our success is our people. Our diverse team of associates is responsible for creating a distinctive experience that keeps our customers coming back. We recognize that our people are our most valuable asset and are committed to investing in them. We provide comprehensive training as well as career advancement opportunities for all of our associates. We also offer competitive benefits to ensure that a career at LTD is satisfying and rewarding in all aspects.

Benefits:

Medical Dental Vision & 401 (k) with company match
Voluntary Short Term
Life & Accidental Death Insurance
Hotel Discounts
Paid Time Off
Training and Development Opportunities and Much More!

For more information about joining the LTD family please visit . We look forward to hearing from you!

LTD is committed to providing equal employment opportunity in all aspects of employment to all applicants and employees regardless of age color race religion sex (including pregnancy gender identity and sexual orientation) national origin disability veteran status genetic information or other legally protected status.

Compensation: $16.50 - $17.00 per hour

Our newly built extended-stay full-service hotel is ready to be your home-away-from-home.

Located just minutes away fromUniversity of VirginiaCharlottesville Albemarle Airport (CHO) andMonticello the historic home of Thomas Jefferson.

Experience the comfort of your new space with our fully equipped kitchens and spacious suites.

We have the value and quality youre looking for withfree daily breakfast indoor pool and fitness center as well asfree WiFi throughout the hotel.

Host your private meeting or event in our flexible meeting room space or join us for complimentary light meals & refreshments in our lobby lounge Monday through Wednesday.

Required Experience:

Apply Now