Front Desk Agent

Front desk Agents are the primary liaison between The Ranch and our guests as agents represent our property to guests throughout their stay. Agents handle arrival and departure procedures ensuring that Forbes 5-Star standards are met as well as variety of other aspects of guest services. Perhaps most importantly agents are responsible for managing guest requests by providing the highest possible guest service and Duties and ResponsibilitiesMaintain knowledge of scheduled daily activities Ranch features and services accommodations arrivals and departures hours of operations for various Ranch outlets etc. Use this knowledge in performing effective and efficient guest services guest concerns requests and special requirements by facilitating inter-departmental communication to assure guest requests are handled on a timely basis and to the highest accurate information to guests regarding local attractions and activities as well as on-site Ranch activities spa treatments food and beverage events manage the arrival process by preparing welcome cards printing registration cards and waivers performing the check in and initiating the Ranch property tour in the Granite Lodge. When placing welcome materials in the accommodations perform a final our Property Management System in order to maintain reservations in-house review arrivals prior to check in trouble shoot incorrect folio postings and update guest departure process by checking folio records in advance of departure posting charges processing adjustments and package allowances and answering guests final teamwork and quality service through daily communication and co-ordinations with other team School Diploma requiredCollege or University qualifications Service experience requiredFront Desk or hotel operations experience to clearly communicate with guests management and coworkers to their to provide legible written in Microsoft Word Excel and Power Point (required)Valid drivers Skills/Physical DemandAgent will make active efforts to influence events to achieve the delivery of superior customer service to all of the feelings and needs of other and responds to the needs of others with a sense of to do what it takes to get the job done right focusing on problem prevention for individual or group to detail that ensures superior to perform assignments with minimal supervision and focus attention on details to ensure superior to ensure security and confidentiality of guest and company expression in individual or group situations (includes gestures and non-verbal communication)Effective expression of thoughts and messages in written format (includes clarity grammar spelling conciseness etc.)Actions are consistent with overall Ranch goals and objectives facilitating inter-department and inter-ranch cooperative actions. Ability to work cohesively with co-workers as part of a job description is intended to convey information essential to understanding the scope of the position and it is not intended to be an exhaustive list of skills efforts duties responsibilities or working conditions associated with the position. Management may assign or reassign duties and responsibilities to this job at any time.