Front Desk Agent Night Auditor

Night Audit/ Front Desk AgentDepartment: Front OfficeReports to: Front Office ManagerExempt/Non-Exempt: Non-Exempt (Hourly)PRIMARY PURPOSEThe Front Desk Agent is responsible for delivering exceptional performance in their role embodying Ranch core values and upholding the standards set for Forbes Five-Star Properties and members of Relais & Chateaux. This role serves as the primary liaison between The Ranch and our guests representing the property with professionalism and hospitality throughout the guest journey. Agents oversee arrival and departure procedures ensure the highest level of guest service and maintain our commitment to Forbes Five-Star standards. This role includes part-time night audit responsibilities which require attention to detail reliability and a strong understanding of both guest services and resort operations. Night audit duties involve overseeing overnight guest needs while performing end-of-day financial and reporting RESPONSIBILITIESWelcome guests with warmth and professionalism; handle check-in/check-out procedures with efficiency and up-to-date knowledge of Ranch events amenities and activities to confidently assist and inform guest concerns special requests and last-minute changes by coordinating effectively with all registration cards waivers welcome notes and guest materials; conduct property tours and final accommodation the Property Management System (PMS) to manage reservations guest folios and accurate guest folios prior to departure process adjustments and allowances and ensure accurate final nightly audit procedures including reconciliation of daily transactions and system and distribute daily reports for leadership housekeeping and other and resolve discrepancies in billing or property security overnight manage late check-ins and respond to any guest needs or smooth transition between night and morning up morning coffee and pastry a positive team environment by communicating clearly and respectfully with coworkers and other daily communication meetings; actively contribute to operational consistency and service School Diploma required; further education in hospitality or business customer service experience required; hotel or resort front desk experience strongly in Microsoft Word Excel and PowerPoint with Property Management Systems and basic accounting processes drivers license verbal and written communication to perform detailed tasks independently and with minimal supervision especially during overnight judgment reliability and professionalism under to maintain confidentiality of guest and company ability to remain alert and on foot for extended periods and respond to guest or emergency to providing an elevated level of personalized guest job description is intended to convey information essential to understanding the scope of the position; it is not intended to be an exhaustive list of duties or responsibilities. Management may assign or adjust responsibilities as needed.