Front Desk Agent
Job Location:
New Orleans, LA - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
A Career in Hospitality Starts Here
Located in the heart of New Orleans Central Business District just two blocks from the French Quarters world-famous dining and music and minutes from the Superdome Smoothie King Center and Mississippi Riverfront youll be working right in the center of the citys best culture.
We are looking for a Front Desk Agent who genuinely loves taking care of people and wants to be part of a team where exceptional service teamwork and personal growth matter. If you are the person friends and coworkers rely on to stay calm when things get busy solve problems and make people feel welcome wed love to meet you.
What youll do
The front desk isnt simply about checking people in and out. Its about recognizing what a guest needs before they ask turning a frustrating situation into a great memory and making people feel like they are in good hands. As one of the most important faces of the hotel you will:
Deliver Great Service:Welcome every guest with a warm genuine approach handle check-ins and check-outs efficiently and offer expert local tips on navigating New Orleans.
Manage Operations:Process reservations manage room assignments handle billing and payment processing accurately and process special guest requests.
Support Hotel Sales & Revenue:Upsell room categories promote on-site amenities and spot business leadslike group bookings events or corporate travelto pass along to our Sales department.
Solve Problems & Team Up: Take ownership of guest concerns to find quick solutions while coordinating closely with Housekeeping Maintenance and our restaurant team to keep operations running smoothly.
Were looking for candidates who:
- Communicate clearly warmly and professionally in fast-paced situations
- Stay calm under pressure and confidently handle challenging guest conversations
- Take genuine pride and ownership in solving problems rather than passing them along
- Are detail-oriented and comfortable using computers and learning new software
What we offer
We believe great employees should have the opportunity to build a career not just work a shift.
- Comprehensive Medical Dental and Vision coverage
- 401(k) plan and generous Paid Time Off (PTO)
- Hands-on training ongoing professional development and opportunities for promotion within the company
- A team-oriented workplace that recognizes and rewards strong performance with opportunities to gain experience across multiple hotel operations
Equal Opportunity Employer
Proud to be an Equal Opportunity Employer
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sexual orientation gender identity national origin disability genetic information or any other protected characteristic as outlined by federal state or local laws.
This description is a summary of primary responsibilities and qualifications. It is not intended to include all duties or qualifications that may be required now or in the future. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Pre-employment background check required.
EEO/D/V
We encourage job seekers to protect themselves from email and recruiting scams.
We do not accept applications via email or fax.
We never ask for money as part of the application process.
We only contact job applicants from approved email domains.
Required Experience:
Unclear Seniority
About Company
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