Front Desk Agent

Overview:This team member will provide a five-star welcome and departure experience for each guest and serve as an ambassador throughout the guests stay. Front Desk Agents make the first impression by extending a warm welcome providing information about the resort and local area and offering our full range of upscale resort amenities and services. Front Desk Agents are also responsible for settling guest accounts upon check-out resolving guest issues and completing special requests. They work closely with all hotel departments especially our Concierge Bell-Door and Ideal Services :Process guest check-ins and check-outs according to Omnis Moments of Service and Standard Operating listen to guest inquiries and provide appropriate up accurate accounts for each guest checking in according to their preferences (room type payment etc.).Block rooms in the computer and follow through on designated -register designated guests and prepare key pertinent guest information to designated departments/personnel (i.e. special requests amenity delivery).Maintain confidentiality of all guests and hotel attention to detail to ensure secure guest room and execute all Omni accounting standards ensuring accurate folio settlement charge routing and guest history files on all changes all guest requests complaints or problems immediately and notify the designated department/personnel to resolve the situation. Follow up to ensure completion and guest safe deposit boxes to guests and ensure the security of the send and distribute guest print and distribute daily and weekly discrepancies on the room status report with complete knowledge at all times of all hotel features/services hours of operation room types numbers layout decor appointments and locations room rates special packages and :Ability to clearly and pleasantly communicate both verbally and in writing in English with guests management and co-workers both in person and by to accurately and efficiently input information into computer to work cohesively with co-workers both within and outside of your to compute accurate mathematical to think clearly quickly and make concise to prioritize organize and follow to work well under pressure handling many arrivals and departures in a short to stand for the entire customer service hotel front desk experience is strongly cashiering experience is in a foreign language is guest relations training is preferred.