Front Desk Agent

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18000 associates across the United States Caribbean and Europe. Our platform includes Benchmark Resorts & Hotels a collection of distinctive independent properties; Axiom Hospitality our European hotel management company; and PYRAMIDWORKS which provides integrated workplace and facilities services. With corporate offices in Boston The Woodlands Texas and London Pyramid combines global scale with a hands-on approach focused on exceptional service operational excellence and long-term partnerships.

At Pyramid our people are at the heart of everything we do. We are committed to creating an environment where associates are respected supported and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders take on meaningful stretch assignments and gain exposure to a diverse portfolio of properties brands and markets. Whether you are beginning your hospitality career or bringing years of experience youll find opportunities to learn develop and make an impact.

Our commitment to associates guests owners and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today The Boston Globe and The Houston Chronicle to earning top travel accolades from Travel Leisure Condé Nast Traveler Forbes Travel Guide and U.S. News & World Report these recognitions reflect the culture service excellence and commitment to people that define the Pyramid experience.

About our property:

Embark on a career at the Hilton University of Florida Conference Center a distinctive property managed by Pyramid Global where hospitality meets academic excellence. With 248 well-appointed guest rooms 10 versatile meeting spaces and 30811 sq ft of meeting space our hotel provides a unique workplace nestled within the vibrant atmosphere of the University of Florida. Join our team and experience a work environment that reflects the energetic spirit of the university community. At Pyramid Global we offer comprehensive benefits including a 401k with a company match and recognition programs tailored to acknowledge your dedication. If youre seeking a career that blends hospitality with the dynamic atmosphere of a prestigious institution consider joining us at the Hilton University of Florida Conference Center. Your journey towards a fulfilling career in this unique setting begins here.

What you will have an opportunity to do:

About Us
Located on the southwest corner of the University of Florida campus the Hilton University of Florida Conference Center offers an upscale welcoming environment for guests traveling for business leisure or both. We are proud to foster a creative energetic workplace where team members can thrive have fun and grow their careers.

We value passionate individuals who are committed to being the difference by creating memorable experiences for every guest. Our culture prioritizes family work-life balance community and professional development. When you join our team you join a group of people who truly care about each other and take pride in the work we do.

What are we looking for

Position Overview
Front Desk Agents are the heart of the hotel experience. As the first and last impression of the property you will welcome guests with warmth and genuine hospitality. Your role is essential to creating extraordinary moments from check-in to check-out and ensuring every guest feels valued and cared for.

What Youll Do:

• Provide friendly efficient check-in and check-out services

• Handle all cashier and payment functions accurately

• Enter and update reservations group blocks and guest information

• Assist guests with local recommendations property information and concierge support

• Maintain a clean and professional front desk area and lobby presence

• Support guest needs with care urgency and professionalism

• Collaborate with all departments to ensure an excellent guest experience

• Monitor and maintain sundry shop inventory and transactions

• Collect guest feedback with enthusiasm and genuine interest

What Were Looking For:

• High school diploma or equivalent

• Strong communication skills in English

• Comfort with basic computer and technology use

• A warm welcoming and helpful demeanor

• Ability to multitask and remain calm in a fast-paced environment

• A genuine passion for hospitality and exceeding guest expectations

Why Youll Love Working Here:

• Competitive pay and benefits package

• Work-life balance and a supportive team environment

• Career growth opportunities with DH&R Hotels

• A workplace culture built on respect teamwork and positivity

• Team members are proud to work hereand we celebrate that!

Compensation:

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Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.