Front Desk Agent

At Renaissance Hotels we believe every guest should feel like theyve arrived somewhere extraordinaryand it starts with you. As a Front Desk Agent youre more than a friendly face at the frontyoure a trusted guide a resource and a part of the discovery experience. Youre the person guests count on for first impressions and lasting memories.

If you thrive in a fast-paced environment love connecting with people and have a flair for making others feel welcome this is your chance to be part of something bold and meaningful.

What Youll Be Doing:

Warm Welcomes & Thoughtful Departures

• Greet every guest with warmth professionalism and a sense of genuine hospitality
• Manage the check-in and check-out process with accuracy and efficiency
• Provide personalized information about the hotel local attractions and must-see hidden gems

Communication That Connects

• Answer phones and emails promptly and with clarity
• Route inquiries and assist with guest needs or requests with care and urgency

Reservation & Guest Management

• Handle bookings modifications and cancellations with confidence
• Ensure accuracy in our reservation system and support smooth room assignments

Deliver Memorable Guest Experiences

• Assist with special requests room changes and amenity needs
• Resolve guest concerns with professionalism and empathyyour follow-through makes all the difference

Administrative Excellence

• Keep the front desk organized and running smoothly
• Manage cash transactions reconcile payments and follow all security protocols
• Monitor access and collaborate with security as needed to ensure guest safety

Be a Team Player

• Work closely with housekeeping engineering and hotel leadership to ensure seamless operations
• Stay cool under pressure and juggle multiple responsibilities without missing a beat

What You Bring:

• High school diploma or equivalent
• Previous experience in hospitality guest service or front desk operations is a plus
• Excellent communication skills both written and verbal
• Basic computer skills and comfort with reservation or hotel systems (training provided) experience with FSPMS is highly preferred
• Ability to stay calm friendly and efficient in high-pressure situations
• A genuine love for people and a passion for great service
• Able to stand for long periods of time
• Flexible schedule to include varying weekends and holidays

Why Youll Love Being Here:

Full-Time Benefits Include:

• Health Dental & Vision Insurance
• 401(k) with Company Match
• Paid Time Off Vacation and Holiday Pay
• Flexible Spending Accounts & Identity Theft Protection
• Disability & Supplemental Life Insurance
• Employee Assistance Program
• Incredible Marriott Hotel & Discounts across the TPG portfolio.
• Growth opportunities and a fun supportive team culture

Part-Time Benefits Also Available!

At Renaissance Boca Raton we celebrate individuality creativity and connection. Were not just checking guests inwere inviting them to discover something unexpected and youre the one who makes it possible.

Boca Renaissance is a franchise of Marriott International. We are an equal opportunity employer. EEO/VET/DISABLED.

Required Experience:

Unclear Seniority