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Front Desk Agent 2p-12a
Job Location:
Job Location:
Columbus, OH - USA
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
1 August 2026 (30+ days ago)
Posted:
Application Deadline:
29 October 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
WE LOVE OUR WORK.
- Greeting guests promptly upon arrival with a warm professional and welcoming demeanor creating a positive first impression at every interaction.
- Communicates clearly and accurately regarding hotel amenities outlet hours services local attractions transportation options and special events.
- Answers phones promptly and responds to lobby activity guest inquiries and internal requests with professionalism and positive communication.
- Complete guest check-in and check-out accurately in the PMS confirming guest identity payment method room rate preferences room assignments and electronic key access.
- Prepares and sends pre-arrival communications pre-blocks room requests resolves room discrepancies and assigns rooms based on guest needs and availability.
- Handles guest concerns complaints and service recovery with tact and urgency resolving issues within approved guidelines and escalating when appropriate.
- Coordinates special requests including but not limited to luggage assistance dining reservations transportation arrangements and local recommendations to enhance the guest experience.
- Partners with all necessary departments to support room readiness personalized service and guest satisfaction.
- Maintains PMS accuracy by posting charges collecting payments verifying credit authorizations inputting messages and distributing guest mail or packages confidentially.
- Balances assigned house cash bank and adheres to all cash-handling procedures financial controls PCI compliance and key control requirements.
- Generates reviews and distributes required reports maintains accurate logs and documentation and ensures timely follow-through on open items.
- Maintains a clean organized and guest-ready front Office lobby and market area ensuring items are stocked rotated and maintenance or ordering needs are reported.
- Protects guest information and sensitive data while following all privacy safety emergency appearance and operational standards.
- Monitors overnight hotel activity performs property walks and observes entrances exits stairwells and public areas for cleanliness safety and security concerns.
- Balance and reconcile all Front Office postings verifying daily charges adjustments allowances packages taxes and correcting or reporting discrepancies.
- Closes the business day in the PMS if applicable completes nightly processing prepares and distributes required audit and operational reports and maintains accurate logs and documentation.
- Supports Finance and internal audit requests by providing documentation reports and follow-up corrections as needed.
- Responds calmly and effectively to emergencies alarms and safety incidents following all hotel emergency and security procedures.
- Maintains proper key control protects guest and company confidentiality and safeguards sensitive information and access devices.
- Demonstrate reliability professionalism and flexibility by adhering to all company policies and conduct standards and performing additional job-related duties as assigned.
BRING US YOUR BEST.
- Must be at least 21 years of age.
- Requires high school diploma/GED.
- Minimum one year of customer service experience; hotel experience strongly preferred.
- Ability to communicate clearly and professionally with guests management and team members.
- Strong interpersonal problem-solving and guest service skills.
- Ability to work effectively under pressure always remaining calm and courteous.
- Ability to stand for extended periods and manage paperwork efficiently.
- Computer proficiency preferred experience with property management systems a plus.
- Bilingual English/Spanish skills preferred.
- Knowledge of local attractions entertainment and dining options preferred.
- Availability to work a flexible schedule including weekends holidays and varied shifts.
Required Experience:
Unclear Seniority
About Company
Earn PENN Play Member Rewards — formerly mychoice Loyalty Rewards — and redeem for dining and hotel discounts, PENN Cash and other player comps.
