Freight Dispatcher

PAY RANGE: $18.00$22.00 PER HOUR

Are you a dispatcher who thrives when things get busy

Do you know how to keep drivers moving customers informed and operations on track when schedules change by the minute

Danners Incorporated is looking for an experienced Freight Dispatcher to join our Freight Division and play a critical role in coordinating freight movements in a fast-paced 24/7 maritime transportation environment.

This is more than answering phones and assigning drivers. You will be at the center of our freight operation coordinating drivers and vehicles communicating with customers monitoring active jobs solving problems and making real-time decisions that keep freight moving safely and efficiently.

If you are organized dependable calm under pressure and take pride in getting the details right we want to hear from you.

As a Freight Dispatcher you will coordinate the timely pickup and delivery of shipments while serving as an important communication link between our customers drivers supervisors and management.

You will be responsible for:

• Monitor and respond to incoming calls emails and customer inquiries promptly and professionally.
• Schedule and dispatch drivers and vehicles based on job requirements and operational priorities.
• Coordinate timely pickups and deliveries while ensuring jobs are properly assigned and scheduled.
• Clearly communicate job details instructions locations timelines and special requirements to drivers supervisors and customers.
• Monitor driver locations job progress timelines and status throughout the operation.
• Adjust schedules and resources as conditions change.
• Help ensure freight movements are performed safely accurately and in accordance with company policies and maritime procedures.
• Efficiently manage available drivers and vehicles to minimize delays and operational disruptions.

• Serve as a primary point of contact for customers regarding freight movements and scheduling.
• Provide timely updates and communicate changes or delays professionally.
• Work directly with customers to coordinate special requests schedule changes and service needs.
• Resolve customer concerns and operational issues quickly and professionally.
• Maintain a calm courteous and solution-focused attitude even in high-pressure situations.
• Represent Danners Incorporated and its values in every customer interaction.

• Maintain accurate notes records and job documentation within dispatch systems.
• Enter and communicate information quickly and accurately.
• Assist with the efficient management of drivers vehicles and other operational resources.
• Support Freight Management with operational assignments and follow-through.
• Maintain accurate information throughout the dispatch process.
• Perform other related duties as assigned.

We are looking for someone who can take ownership of their responsibilities and remain focused when the operation gets busy.

• Minimum 2 years of dispatching experience in security transportation logistics or a related field. Maritime industry experience is preferred.
• Valid Texas Drivers License required.
• TWIC Card required.
• Must be at least 24 years of age.
• Strong typing and data-entry skills with excellent attention to detail.
• Proficiency with Microsoft Office including Word Excel and Outlook.
• Ability to quickly learn and effectively use dispatching and operational systems.
• Strong English reading writing and verbal communication skills.
• Basic spelling grammar and punctuation skills required.
• Excellent organizational and time-management skills.
• Strong customer service skills.
• Ability to communicate clearly and professionally with drivers customers supervisors and management.
• Ability to multitask and prioritize competing demands.
• Ability to remain calm and make sound decisions in a fast-paced environment.
• Strong problem-solving and follow-through skills.
• Knowledge of maritime terminology transportation and logistics is preferred.

• Enjoy working in a fast-paced environment where every day can be different.
• Can manage multiple phone calls emails drivers and customer requests without losing track of the details.
• Think quickly when plans change.
• Communicate clearly and professionally.
• Take ownership of problems and work toward solutions.
• Understand that accurate information and timely communication are critical to successful operations.
• Work well as part of a team but can also make decisions independently.
• Take pride in providing excellent service to both customers and employees.

This is primarily an office-based position in a fast-paced time-sensitive maritime transportation environment.

The position requires:

• Extended periods of sitting at a computer and using a telephone.
• Frequent computer keyboard and data-entry work.
• Manual dexterity for clerical and computer-related tasks.
• Ability to lift and carry up to 50 pounds occasionally.
• Walking climbing bending kneeling and stooping as needed.
• Sufficient vision with or without corrective lenses to perform required duties.
• Sufficient hearing and speech to effectively communicate by telephone radio and in person.
• Ability to occasionally operate company vehicles when required for Night Dispatch operations.
• Ability to work effectively in a high-pressure time-sensitive environment.

This is a 24/7/365 operation.

The Freight Dispatcher must be available to work a flexible schedule that may include:

• Early mornings
• Daytime hours
• Late evenings
• Overnight shifts
• Weekends
• Holidays

Flexibility is essential because freight operations and customer needs do not always follow a traditional Monday-through-Friday schedule.

Successful Freight Dispatchers at Danners are accurate responsive organized and dependable.

Performance is measured by your ability to:

• Dispatch jobs accurately and on time.
• Maintain complete and accurate documentation.
• Communicate job information clearly and promptly.
• Respond to customer inquiries and concerns in a timely manner.
• Coordinate drivers and resources efficiently.
• Minimize unnecessary operational disruptions.
• Adapt quickly when schedules or priorities change.
• Follow through on assignments and responsibilities.
• Maintain professionalism and demonstrate Danners core values.

Communication
Communicates clearly professionally and effectively under pressure.

Customer Service
Provides courteous timely and solution-focused assistance to customers and partners.

Organization & Accuracy
Maintains detailed records manages multiple priorities and handles information accurately.

Problem-Solving
Quickly evaluates changing situations and develops practical solutions.

Teamwork
Works effectively with freight operations management drivers and customers.

Adaptability
Responds effectively to changing workloads deadlines schedules and operational requirements.

All candidates must meet Danners employment requirements which may include successful completion of:

• Background check
• Motor Vehicle Record (MVR) review
• Health screening
• Drug screening
• Verification of required Texas Drivers License
• Verification of current TWIC Card
• Other company-required pre-employment procedures

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.

At Danners you are joining a company with a long history in the Gulf Coast maritime industry and a team that understands the importance of reliability professionalism and teamwork.

As a Freight Dispatcher your work directly impacts our customers our drivers and the success of our daily operations.

If you have the dispatching experience communication skills attention to detail and ability to stay calm when the pressure is on we want to hear from you.

PAY RANGE: $18.00$22.00 PER HOUR

Apply today and take the next step in your career with Danners Incorporated.

This job description is not intended to be all-inclusive. The employee may be required to perform other related duties as assigned to meet the ongoing needs of the organization. This job description does not constitute a contract of employment and is subject to change at the companys discretion.

Danners Incorporated is an Equal Opportunity Employer and prohibits discrimination or harassment based on race color religion sex (including pregnancy gender identity and sexual orientation) national origin age disability genetic information veteran status or any other status protected by law.

We are committed to providing a workplace free from discrimination and harassment where all employees are treated with respect and dignity.