Freight Brokerage Strategic Account Manager

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Job Description:

Summary

The Freight Brokerage Strategic Account Manager will be responsible for operating and supporting a portfolio of new and existing customers through the development of transportation providers. Develop a carrier coverage strategy and have full autonomy for supporting a customers transportation coverage needs. Directly engage with cross functional teams as needed to build a network of service providers that allows them the ability to foster an effective customer relationship.

Essential Functions

• Develop relationships with transportation providers to maximize penetration of customer freight portfolio through soliciting capacity

• Leads small group of SMAs as a mentor. Supports all parties with carrier related issues as needed. Staffing performance management and development of SMAs to ensure established performance goals within the team

• Tenders accept/reject loads creates loads sets appointments dispatches tracks and traces loads root cause problem solves issues and resolves/communicates to carrier and/or customer as appropriate

• Negotiate rates with transportation providers to ensure that margins are achieved for commission targets and account goals

• Manage day-to-day planning and scheduling of coverage for loads to ensure proper all customers needs are met in the agreed upon time period

Additional Responsibilities

• Continuous improvement in all segments of the business

• Schedules and dispatches while ensuring compliance of Federal State and Local regulations. Responsible for timely updating of load statuses to the TMS.

• Maintain a positive employee related climate and maintain a customer satisfaction index at a World Class Level while having availability 24/7/365 for responsibilities

• Performs other duties as assigned

Skills and Abilities

• Strong verbal and written communication skills Required

• Demonstrates problem solving skills Required

• Ability to create and maintain professional relationships within all levels of the organization (peers work groups customers supervisors). Required

• Demonstrates customer service skills Required

• Effective negotiation skills Required

• Competitive nature and the drive to contribute to winning culture Required

• Flexibility to operate and self-driven to excel in a fast-paced environment Required

• Detailed oriented with excellent follow-up practices Required

• Ability to work independently and as a member of a team Required

• Capable of multi-tasking highly organized with excellent time management skills Required

• Ability to lead/manage others Required

• Ability to inspire and develop staff Required

Qualifications

• H.S. Diploma/GED Required

• Bachelors degree in business Logistics or related field of study Preferred

• 3 years or more in Business related experience Required

• MS Office (Outlook Excel Word PowerPoint etc) Intermediate Required

Travel

• Yes 1-10%

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Job Category

Our Culture & Commitment:

At Ryder youre trusted to make an impactwhile enjoying room to grow and having a voice thats heard. Our culture is built on respect collaboration and shared pride in doing great work rooted in innovation and safety.

Your Voice. Your Success. The Future We Build Together.

Compensation Information:

Thecompensationofferedtoa candidate may be influenced by a variety of factors including the candidates relevant experience; education including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; position may also be eligible to receive an annual bonus commission and/or long-term incentive plan based on the level and/ for the position are below:

Pay Type:

Minimum Pay Range:

Maximum Pay Range:

Benefits Information:

For all Full-time positions only: Ryder offers comprehensive health and welfare benefits to include medical prescription dental vision life insurance and disability insurance options as well as paid time off for vacation illness bereavement family and parental leave and a tax-advantaged 401(k) retirement savings plan.

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.

All qualified applicants will receive consideration for employment without regard to race religion color national origin sex sexual orientation gender identity age status as a protected veteran among other things or status as a qualified individual with disability.

Important Note:

Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.

Security Notice for Applicants:

Ryder will only communicate with an applicant directly from a @ email address and will never conduct an interview online through a chat type forum messaging app (such as WhatsApp or Telegram) or via an online questionnaire. During an interview Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative please contact Ryder ator.

Current Employees:

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