Fraud Operations Manager

About Us:
DailyPay is transforming the way people get paid. As a worktech company and the industrys leading on demand pay solution DailyPay uses an award-winning technology platform to help Americas top employers build stronger relationships with their employees. This voluntary employee benefit enables workers everywhere to feel more motivated to work harder and stay longer on the job while supporting their financial well-being outside of the workplace.
DailyPay is headquartered in New York City with operations throughout the United States as well as in Belfast. For more information visit DailyPays Press Center.

The Role:

DailyPay seeks an experienced Manager of Fraud Operations to join our Trust & Safety team. DailyPay has a fast growing business line with a core focus on on demand pay debit card and marketplace rewards. This role is crucial in minimizing fraud by thinking proactively while optimizing fraud investigation procedures. The ideal candidate will lead efforts in designing SOPs reporting metrics training new hires and working cross functionally to scale the fraud team and shape the way the department runs. This role will require a self-starter mindset who can proactively identify team needs and execute on high level initiatives.

This role will report to the Director of Trust & Safety and will be responsible for overseeing a team of 5-15 investigators and 3-5 team leads with opportunity for growth.

How You Will Make an Impact:

• Strategic KPI Ownership: Act as the primary owner of Key Results (KRs) for the department developing and implementing strategies to achieve and exceed confirmed fraud rate targets

• Department Scaling: Work cross-functionally with PeopleOps and Finance to design and implement the long-term staffing model including the creation of specialized sub-teams

• Senior Partner Relationship Management: Lead technical and operational conversations with critical external partners to align detection logic and ensure compliance

• High-Level Stakeholder Management: Collaborate with the Compliance Legal Product and Engineering to embed risk controls into the product lifecycle

• Comprehensive Reporting: Author executive summaries and board-level reports that quantify financial ROI of the fraud program

• Tooling & Technology Evaluation: Lead the evaluation and implementation of new fraud detection technologies to continuously improve the platforms prevention capabilities

• Implementation Oversight: Direct the end-to-end operational implementation for product launches and company initiatives ensuring all investigative workflows are optimized for new markets

• Crisis Leadership: Lead the departmental response to system-wide incidents or bad-actor waves coordinating with Engineering and Product to deploy immediate mitigations

What You Bring to The Team:

• Bachelors degree with 6-10 years of experience in fraud accounting or finance

• Minimum of 2 years of people management and leadership experience required

• Mastery of high-growth fintech fraud typologies including Account Takeover (ATO) identity theft and debit card fraud

• Advanced proficiency in SQL and experience applying AI/Automation tools to optimize operational workflows and capacity

• Exceptional interpersonal skills with a proven ability to translate technical fraud findings into business insights for cross-functional partners

• Multi-institutional fintech experience and CFE certification preferred

What We Offer:

• Exceptional health vision and dental care

• Opportunity for equity ownership

• Life and AD&D short- and long-term disability

• Employee Assistance Program

• Employee Resource Groups

• Fun company outings and events

• Unlimited PTO

• 401K with company match

High-performing cultures arent built in silos they thrive on partnership. At DailyPay we Commit Together to an inclusive professional environment where multifaceted perspectives are our greatest competitive advantage. We recognize that our team members dont live single-issue lives and we lean into the wide-ranging backgrounds and life stages that sharpen our collective decision-making.

In our high-trust environment we empower you to Challenge Norms. Weve created a space where it is safe to ask difficult questions disrupt the status quo and share bold perspectives without fear of professional fallout. We believe that by checking our own assumptions and staying curious about the experiences of others we arrive at better more innovative results.

We provide the space for you to do your best work through peer advocacy and transparent career development. If you are looking for a culture that values intellectual honesty celebrates the unique lived experiences of its people and thrives on collective success youll find it here.

If you require reasonable accommodation for any aspect of the recruitment process please send a request to . All requests for accommodation will be addressed as confidentially as practicable.

DailyPay is an equal opportunity employer. All qualified applicants will receive consideration without regard to race color religion or creed alienage or citizenship status political affiliation marital or partnership status age national origin ancestry physical or mental disability medical condition veteran status gender gender identity pregnancy childbirth (or related medical conditions) sex sexual orientation sexual and other reproductive health decisions genetic disorder genetic predisposition carrier status military status familial status or domestic violence victim status and any other basis protected under federal state or local laws.

Required Experience:

Manager