Fraud & Claims Operations Consultant

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About this role:

Wells Fargo is seeking a Fraud Consultant within Fraud and Claims Operations to support the Commercial & Corporate Banking Payments Fraud organization. Fraud Prevention Intelligence Consultants review wire transfers ACH transactions Instant Payments and account compromise events across multiple channels to mitigate fraud risks for Commercial and Corporate clients.

In this role you will:

• Conduct investigative research and root cause analysis on fraud events claims policy violations and other high-risk situations impacting commercial clients.
• Review and analyze wire transfer activity ACH transactions payroll payments and account history to identify suspicious patterns and potential fraud.
• Detect trends anomalies and emerging fraud schemes through detailed examination of transactional and relationship data.
• Investigate incidents involving account compromise cyber fraud and payment fraud affecting commercial customers.
• Provide recommendations to mitigate fraud risks strengthen controls and improve business processes and procedures.
• Collaborate with partners across Fraud & Claims Operations Treasury Management Legal Risk Compliance and other business groups.
• Support fraud prevention initiatives through research analysis and continuous improvement efforts.
• Exercise independent judgment while managing investigations and contributing to fraud strategy development.

Required Qualifications:

• 2 years of Fraud Investigations of Fraud Claim Transactions or Policy Violations Risk Management or Compliance experience or equivalent demonstrated through one or a combination of the following: work experience training military experience education

Desired Qualifications:

• Experience supporting Treasury Management products and services for commercial and corporate clients.
• Knowledge of commercial payment processing including ACH transactions wire transfers and large-value payment activity.
• Experience reviewing and researching commercial account activity transaction history and payment exceptions.
• Experience with payroll processing including large batch payroll files and ACH payroll transactions.
• Understanding of fraud risks associated with commercial payments account compromise business email compromise (BEC) and cyber-enabled fraud.
• Experience conducting investigations involving wire fraud ACH fraud account takeover payment fraud or unauthorized transactions.
• Ability to identify suspicious activity fraud patterns trends and anomalies across transactions and customer relationships.
• Strong analytical investigative and problem-solving skills with a high level of attention to detail.
• Strong research documentation and case management skills.
• Experience collaborating with business partners operational teams and risk stakeholders to resolve complex fraud matters.
• Experience with fraud detection and case management tools such as Actimize Hogan ServiceView or similar platforms.
• Familiarity with commercial banking clients including middle-market large corporate and institutional customers

Job Expectations

• Schedule: Hours: Monday-Friday 9:00 A.M. - 6:00 P.M. AZ Time PM (AZ time) with some flexibility
• Ability to work additional hours as needed
• Hybrid schedule: 3 days in-office and 2 days remote (based on listed location)
• This position is not eligible for visa sponsorship
• Relocation assistance is not available

Job Locations:

141278-NC-CIC Customer Information Ctr 1525 W W T Harris Blvd CHARLOTTE NC 28262-8522

**Required location(s) listed above. **Relocation assistance is not available for this position

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability status as a protected veteran or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit Market Financial Crimes Operational Regulatory Compliance) which includes effectively following and adhering to applicable Wells Fargo policies and procedures appropriately fulfilling risk and compliance obligations timely and effective escalation and remediation of issues and making sound risk decisions. There is emphasis on proactive monitoring governance risk identification and escalation as well as making sound risk decisions commensurate with the business units risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates including women persons with disabilities aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process visitDisability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.