Frank & Andrea- Madison AGM

The Assistant General Manager (AGM) is responsible for overseeing daily operations during their shift ensuring high standards of food quality safety and customer service. This role is essential to keeping operations running smoothly supporting the team maintaining standards and resolving issues as they come up in real time.

Team Management Oversee team members ensuring they follow company policies and perform their duties effectively

Food Safety Compliance Ensure all food safety regulations and company standards are met during your shift

Staff Safety Uphold safety protocols to maintain a safe working environment for the team

Opening/Closing Duties Perform and oversee all tasks needed to open or close the restaurant

efficiently

Customer Complaint Resolution Address and resolve customer complaints promptly and

professionally

Customer Service Leadership Lead the team in delivering an exceptional positive experience for every customer

Cash Handling Manage cash handling procedures accurately and securely

Cleanliness Maintain a clean well-organized restaurant throughout the shift

Food Quality Standards Oversee food preparation and presentation to meet company quality

standards

Training Train new and existing team members to perform their roles effectively

Labor Cost Management Monitor labor costs and adjust staffing levels as needed

Recipe Adherence Ensure recipes are followed precisely for consistent food quality

Shift Coordination Oversee all shift activities to keep operations smooth and efficient

Bilingual in Spanish (reading writing and speaking) preferred

Strong leadership and team management skills

Excellent communication and problem-solving abilities

Ability to train and manage team members effectively

Food safety manager certification required or willingness to obtain one

Strong organizational and multitasking abilities

Ability to stand for extended periods in a fast-paced environment

May require lifting up to 50 lbs

Experience: 1 years of restaurant managerial experience

Education: High school diploma or GED required

Competitive hourly wage tips