Founding Forward Deployed Engineer
Job Location:
Job Location:
San Francisco, CA - USA
Monthly Salary:
Not Disclosed
Monthly Salary:
Posted on:
5 days ago
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
We are a hot Tech Startup building the AI-native intelligence layer for physical operations disrupting a $1T market. We are backed by top-tier investors and a team of ex-Samsara engineers and fleet operators automating the highest-volume back-office workflows with agentic AI. Our product is deployed with some of the largest fleets in the US autonomously handling 70% of tasks with strong customer satisfaction. We are small growing and moving fast. If this inspires you we would love to hear from you.
The Role
We are looking for a Founding Forward Deployed Engineer to own the technical side of our enterprise sales process. You will work directly with the founders Head of BD and engineering team: running technical discovery designing POCs traveling on-site to customer locations and supporting implementation through go-live. This role blends pre-sales and post-sales and the ideal person can flex across product engineering and sales depending on what the moment requires.
If you like solving complex integration challenges translating technical capabilities into business value and shaping product direction from the field this role is for you.
Youll be working on the frontier of applied AI deployment:taking sophisticated agentic systems from demo to production in complex operational environments. This means understanding customer workflows deeply configuring AI agents to handle their specific use cases and solving technical integration challenges in real-time - all while the technology itself is rapidly evolving.
This is a highly technical customer-facing role where youll split time between customer sites and working with our product team. If you like being in the field solving hard problems on the fly and seeing immediate impact from your work this could be for you.
What Youll Do
Technical Discovery and Solution Design
San Francisco preferred (in-person when not traveling). (20% travel) We move quickly and value tight feedback loops across deployment product engineering and customers.
The Role
We are looking for a Founding Forward Deployed Engineer to own the technical side of our enterprise sales process. You will work directly with the founders Head of BD and engineering team: running technical discovery designing POCs traveling on-site to customer locations and supporting implementation through go-live. This role blends pre-sales and post-sales and the ideal person can flex across product engineering and sales depending on what the moment requires.
If you like solving complex integration challenges translating technical capabilities into business value and shaping product direction from the field this role is for you.
Youll be working on the frontier of applied AI deployment:taking sophisticated agentic systems from demo to production in complex operational environments. This means understanding customer workflows deeply configuring AI agents to handle their specific use cases and solving technical integration challenges in real-time - all while the technology itself is rapidly evolving.
This is a highly technical customer-facing role where youll split time between customer sites and working with our product team. If you like being in the field solving hard problems on the fly and seeing immediate impact from your work this could be for you.
What Youll Do
Technical Discovery and Solution Design
- Lead technical discovery calls with carrier IT operations and executive teams
- Understand customer workflows systems (TMS ELD dispatch software) and integration requirements
- Design proof-of-concept configurations that map our AI agents to specific customer use cases
- Document edge cases and requirements to inform the product roadmap
- Run tailored product demos tied to each prospects workflows and pain points
- Scope and execute pilot programs with clear success metrics (call resolution rate time savings CSAT)
- Build ROI models showing cost savings and efficiency gains
- Troubleshoot issues during pilots and coordinate with engineering to resolve them quickly
- Travel to customer sites roughly once a month for one to two days at a time (up to 25% travel in steady state)
- Embed with customer operations teams to conduct workflow discovery and scope integrations
- Write code or prototype solutions on-site when needed to unblock deals or accelerate implementation
- Answer RFPs security questionnaires and compliance documentation (SOC 2 data handling etc.)
- Lead technical deep-dives with buyer IT and security teams on architecture data flows and integrations
- Build proposals integration plans and implementation timelines
- Address technical objections early and build internal champions
- Scope integrations (APIs webhooks data pipelines) with engineering for new customers
- Support initial deployment: data mapping workflow configuration testing and go-live
- Train customer teams on configuration agent tuning and performance monitoring
- Multiple pilots launched with clear metrics showing product value
- Technical close plan established for every active enterprise opportunity
- Core sales collateral built: demo script ROI calculator integration overview security FAQ
- Strong working relationship with engineering and a clear process for escalating customer needs
- Deals closed where your technical work was critical to winning
- 1to 4 years of experience as a software engineer or full stack engineer or Forward Deployed Engineer ideally at a high-growth B2B company
- Strong in TypeScript and/or Python and comfortable working with APIs and integrations with multiple systems in production
- You have built and shipped real products end to end not just scripts or one-off integrations
- Strong foundation in full stack development APIs webhooks and system architecture
- You are an engineer who actually wants to talk to customers and are curious about sales and product excited to flex into those areas over time
- High agency you proactively identify problems and figure out solutions without being told how
- Comfortable with ambiguity and moving fast in an environment where the playbook does not exist yet
- Willing to experiment with new ways of working as AI rapidly changes how companies operate you do not cling to a fixed process
- Excited about traveling on-site to customer locations and being embedded in their world
- Scrappy and gritty you have had to figure things out from scratch before and thrived doing it
- Scripting and automation skills (Python SQL etc.)
- Experience deploying AI/ML products or other complex technical systems in production
- Background in logistics or adjacent industries
- Experience with enterprise integrations ETL pipelines or middleware platforms
- Startup experience or comfort operating in fast-moving high-autonomy environments
San Francisco preferred (in-person when not traveling). (20% travel) We move quickly and value tight feedback loops across deployment product engineering and customers.
