Founding Customer Success Manager
Job Location:
Chicago, IL - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
About SalesJack
SalesJack is the leading sales platform for independent businesses in the construction supply industry. Our customers are the backbone of the industry driven by blue-collar entrepreneurial teams who have been underserved by technology for too long. With SalesJack these companies finally have the tools to compete head-to-head with larger rivals.
Our founding team brings a wealth of experience from Uber and the construction industry giving us a unique perspective on the challenges our customers face and how to solve them. Were committed to sustainable growth building a long-term business that can have a lasting impact on this massive and vital industry.
We are looking to hire our first team member in customer success to help onboard our new customers and help them get the most out of our platform.
What Youll Do
Collaborate directly with founders to build out our customer success program:
Lead onboarding sessions for new accounts (sales managers reps admins)
Build playbooks short videos and help-center resources.
Track product usage data proactively engage accounts that are under-utilizing.
Hold regular check-ins (monthly/quarterly business reviews).
Surface success stories
You Might Be a Fit If You...
Experience in customer success in B2B SaaS
Builder mindset: scrappy comfortable with imperfect processes enjoys shaping playbooks
Thrive in fast-paced ambiguous early-stage settings.
Proven ability to drive retention adoption and long-term customer success.
Experience leading executive-level conversations business reviews/QBRs and complex client presentations.
Nice-to-Haves
Experience or interest in the construction industry.
Experience using and/or implementing CRMs
Why Join
Significant Equity & Leadership Role: Meaningful early-stage equity and a clear path to leadership as we scale.
Immediate Impact: Work closely with our clients to get the most from our platform. Collaborate with our product team to bring customer ideas to life.
Sustainable Growth: Join an experienced team focused on building a company with strong fundamentals and enduring value.
Required Experience:
IC
About Company
The sales platform built for building retailers. SalesJack automates CRM updates from the systems you already use and gives every role the dashboards and follow-ups that drive growth.
