Founding Account Manager

As the first dedicated account management hire at an AI-powered legal technology company you will own retention expansion and renewals across a growing customer base of law firms. You will build the post-sale playbook from the ground up and help shape how the company supports and grows its customers.

• Lead regular customer check-ins including business reviews for larger firms and manage follow-up on product improvements raised in conversations.
• Drive seat expansion term extensions upsells and renewals across law firm accounts.
• Support adoption of new features by communicating releases and helping customers put them to use.
• Build dashboards and automations to identify churn risks and expansion opportunities proactively.
• Summarize recurring customer feedback and feature requests to inform product roadmap decisions.

• At least 3 years of experience in account management customer success or a related customer-facing role.
• Experience owning renewals retention and account growth ideally in a growing technology company.
• Comfort working in an ambiguous early-stage role and building processes from scratch.
• Familiarity with tools such as Apollo HubSpot Slack RB2B Leadpipe Zapier n8n and Claude Code.
• Interest in AI/ML and experience serving law firms or other professional-services customers are relevant.

Salary range: $104000 to $144000 annually. Visa sponsorship is not available.

On-site in New York United States.