Foster Care Case Manager

Job Title: Foster Care Case Manager
Department: Foster Care
Reports To: Foster Care Supervisor
Revised Date: April 2026

FLSA Status: Exempt

SUMMARY
The Foster Care Case Manager is to perform duties and responsibilities related to the function of the Foster Care Ministry enabling the foster families and children in care to function at the highest level of competency in carrying out the ministrys and Agencys policies procedures and programs. These activities relate to teamwork group

work work with family according to the developed plan family and custodian contacts community resources and case record management.

Minimum of 23 years of age.

Bachelors Degree in Human Services or related field from an accredited University or Accredited Seminary.
Two years of experience with population served.

Valid drivers license and be able to operate an agency vehicle to transport children.
Must have the capability to manage plan organize implement monitor and maintain agency programs as well as adhere to accreditation standards and N.C. licensing requirements
Meets the general qualifications for employment as outlined in the institutions personnel policies
Respects the cultural diversity of children and strives to create a positive relationship

Supervision:
Prepares for and participates in regular supervisory conferences
Participates in 90-day and annual staff performance evaluations
Keeps supervisor informed on current status of total work responsibilities

Policies and Procedures:
Functions within the guidelines of the job description and the Program of Intentionalized Services
Represents the agencys philosophy purpose and programs to groups individuals and referral agencies in a professional and objective manner

Professionalism/Teamwork:
Demonstrates knowledge of and ability to work as a member of the foster home team
Has knowledge of and supports the roles of other team members
Respects the right of the team to be involved with the child and his/her family
Shares with their team members information necessary for foster home and Treatment Team decisions
Supports the team in providing daily care to meet the needs of children and maintaining a positive environment
Participates as a team member in team meetings and other staff meetings
Participates in ongoing monitoring of effectiveness of the teams functioning
Researches and conducts foster parent training on appropriate subjects as assigned
Provides leadership in creating and maintaining therapeutic milieu
Works closely with the Division of Social Services Social Worker
Respects the cultural and socioeconomic diversity of staff members and children in care.
Participates in the agencys Performance Quality Improvement (PQI) program as needed.

Facilitates FAC admission intake transfer and discharge conferences
Provides leadership role in child and family conferences and coordinates and implements the Plan of Service and Plan of Service Reviews with each family
Recruits and licenses foster families provides and/or facilities required training.
Provides support encouragement recognition of feelings and problem-solving which compliments family work and family therapy
Arranges family contacts emergency contacts financial accounting scheduling of appointments behavior infractions obtaining consents in-home plans and in reporting medical school and other daily events
Establishes and maintains relationships with resources for client systems and assists family/custodian in securing appropriate internal and external community resources to meet the familys needs
Conducts psycho-educational groups to include but not be limited to peer pressure social skills anger management independent living group building initiatives communication decision making chemical dependency self esteem
Supports medical dental and other appointments for youth in care
Sets the tone that clarifies BCHs Family Systems approach to family work if the goal is family reunification
Conducts routine home visits to the foster home
Recruits foster families by presenting need for foster homes to individuals and groups
Conducts foster home application studies in keeping with BCH policies and procedures and licensing standards
Submits all required paperwork for foster home initial licensing and renewals
Orients and trains new foster parents to achieve understanding of their roles responsibilities expectations etc.
Provides ongoing training to meet state and accreditation requirements and special needs of foster parents
Is available to foster parents on a regularly-scheduled and emergency basis to assist with identified issues and crisis needs
Assists foster parents with the securing of community resources identified as needed by the team

Record Keeping:
Keeps all client files and documentation of case activities current this includes but is not limited to
Admission Documents MIGS Plan of Service Plan of Service Review Summary Dictations Individual Crisis Management Plans Outcome Measurements Consents Progress Notes Admission Transfer Discharge Memos Alerting Slips Court Reports Aftercare Plans

Knowledge and Training:
Continually increases knowledge and skills by taking steps necessary to stay in touch with current trends in the field of foster care
Consistently and effectively applies professional knowledge and skills in fulfilling the responsibilities of the position
Has a body of knowledge and skills necessary to carry out the responsibilities of the position
Demonstrates a knowledge level of current trends in the area of services to families and children
Develops a pool of external resources for supporting services on an as needed basis
Demonstrates and implements a working knowledge of skills in working with family systems individuals and groups
Participates in Family Systems Trainings

Faith & Mission Alignment (BCH Requirement)
BCH is a Christ-centered organization committed to sharing hope and changing lives with beliefs rooted in Jesus Christ. Employees are expected to support BCHs mission purpose and spiritual emphasis through professional conduct and service.
Professes to be a Christian believer
Submits an individual Statement of Faith Acknowledgement and Pledge as part of employment requirements.

EQUIPMENT:
Ability to operate standard office machines such as copier computer fax calculator etc. Ability to work within Microsoft Outlook Excel and Word software programs.

LANGUAGE SKILLS:
Ability to read write and complete necessary documentation. Ability to effectively present information and respond to questions from clients customers resources and the general public.

MENTAL / VISUAL / AUDITIORY DEMAND:
Ability to interpret a variety of instructions in written oral diagram or schedule form and ability to draw conclusions.

CONTACT WITH OTHERS:
Regular contact with colleagues in all departments as well as with outside individuals and groups; should represent Baptist Childrens Homes of NC a positive manner. Contacts outside of the agency where proper handling of situations is of utmost importance as the agencys image could be affected.

CONFIDENTIAL DATA:
Complies with agency policies and procedures concerning confidentiality and HIPAA regulations involving all aspects of client information which include day to day care of the children case records family information medical information psychological services etc which if disclosed would have adverse internal and/or external effect and could result in termination of employment.

PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations must be made to enable the individual with disabilities to perform the essential. While performing the duties of this job the employee is regularly required to sit talk and hear. The employee is occasionally required to stand walk and reach with hands and arms. Specific vision abilities required by this job include close vision and ability to adjust focus.

WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.Usual office working conditions.