Forward Deployed Engineer (Ops)

About the role

Taktile empowers financial institutions to transform into truly AI-native organizations. Were growing rapidly with enterprise customers across banks and insurance companies and were looking for a Forward Deployed Engineer (Ops). Youll be at the heart of that transformation assisting customers in resolving the technical challenges they encounter after their initial onboarding. You will work closely with Taktiles Engineering Product and Customer Success Teams ensuring our customers derive maximum value from Taktile while enjoying a top-tier experience.

If youre passionate about tech and AI stay up to date on the latest AI developments and have extensive experience with a Decision Platform REST APIs Python and SQL youll thrive here.

What Youll Do as a Forward Deployed Engineer (Ops)

• Develop a deep understanding of the Taktile platform and the value it can unlock for our customers.

• Support post-onboarding customers with technical problems and product inquiries maximizing the full potential of our agentic AI workflows for complex decisioning.

• Work with Product and Engineering to translate customer insights into product improvements ensuring Taktile continues to solve real business and technical problems.

• Leverage AI to create reusable collateral best practices tools and automations that level up the Customer Success team.

• Build strong relationships with Taktiles core users within customer teams.

About you

• You have 12 years of experience in a technical role ideally as a Support or Solutions Engineer in a B2B SaaS or client delivery environment.

• You are familiar with AI concepts including prompt engineering large language models and AI Agents.

• You collaborate effectively with peers across Engineering Product and Customer Success.

• You are curious and customer-centric caring deeply about the Taktile platform experience.

• You enjoy solving technical problems and finding innovative solutions to customer issues.

• You have strong knowledge of APIs and data formats such as JSON and XML.

• You are proficient in Python and SQL.

• You have strong analytical skills and a hands-on mentality.

• You communicate clearly in English with a wide range of customer profiles (engineers business analysts risk managers).

• You are open to a hybrid work model and can work from our NYC office at least three days per week.

Ideal Qualifications (but Not Required)

• You have a proven ability to navigate query and interpret complex systems and application logs.

• You have acquired domain expertise in the financial services industry (banking insurance lending payments etc.).

• You have the ability to work flexibly with a willingness to occasionally work outside of standard business hours.

• You communicate confidently in Portuguese (to support our Brazil clients).

What we offer

• Work with colleagues that lift you up challenge you celebrate you and help you grow. We come from many different backgrounds but what we have in common is the desire to operate at the very top of our fields. If you are similarly capable caring and driven youll find yourself at home here.

• Make an impact and meaningfully shape an early-stage AI company.

• Experience a truly flat hierarchy and communicate directly with founding team members. Having an opinion and voicing your ideas is not only welcome but encouraged especially when they challenge the status quo.

• Develop deep expertise in prompt engineering and agentic AI architectures to automate institutions most complex decisions.

• Learn from experienced mentors and achieve tremendous personal and professional growth. Get to know and leverage our network of leading tech investors and advisors around the globe.

• Receive a top-of-market equity and cash compensation package.

• Get access to a self-development budget you can use to e.g. attend conferences buy books or take classes.

• Use the equipment of your choice including meaningful home office set-up.

Our Stance

• Were eager to meet talented and driven candidates regardless of whether they tick all the boxes. Were looking for someone who will add to our culture not just fit within it. We strongly encourage individuals from groups traditionally underestimated and underrepresented in tech to apply.

• We seek to actively recognize and combat racism sexism ableism and ageism. We embrace and support all gender identities and expressions and celebrate love in its many forms. We wont inquire about how you identify or if youve experienced discrimination but if you want to tell your story we are all ears.

About Us

Taktile enables financial institutions to transform into AI-native organizations that are increasingly powered by autonomous agents. With our modular Agentic Decision Platform customers combine AI agents rules relevant context and human oversight to safely automate and optimize their decisionsapproving more customers reimbursing claims instantly stopping fraud before it spreads and financing every business worth funding. Founded in 2020 Taktile powers millions of decisions daily for institutions including Mercury Monzo Faire and Pleo. With offices in New York Berlin London São Paulo and Iași the company has raised $184M from Growth Equity at Goldman Sachs Alternatives Index Ventures Tiger Global Balderton Capital and Y Combinator. Learn more at .

About Your Employment. Taktile operates through regional entities worldwide. Depending on the location of this role your employment or engagement will be with Taktile LLC (US) Taktile GmbH (Germany) Taktile Ltd (UK) or Taktile SRL (Romania). The applicable entity will be confirmed during the offer process.

Your Privacy. Taktile (we or us) is the controller of the personal data you provide during this application process. We collect and process your name contact details resume/CV work history education and any other information you submit or that we obtain from publicly available sources or references.

How we use your data: We process your personal data to evaluate your candidacy communicate with you about the recruitment process comply with legal obligations (such as right-to-work verification) and with your consent to consider you for future opportunities.

Legal basis (EU/UK applicants): We rely on (i) pre-contractual steps at your request (GDPR/UK GDPR Art. 6(1)(b)) (ii) legal obligations (Art. 6(1)(c)) and (iii) our legitimate interest in evaluating candidates (Art. 6(1)(f)).

Retention: If your application is unsuccessful we retain your data for 12 months after the recruitment process concludes unless you consent to longer retention. Successful candidates data becomes part of their employment records.

Your rights: Depending on your location you may have the right to access correct delete or restrict the processing of your personal data to data portability and to withdraw consent. California residents have additional rights under the CCPA including the right to know delete and correct personal information.

Automated decision-making: We use automated tools to assist in screening applications. No hiring decision is made solely by automated means without human review.

International transfers: Your data may be transferred to and processed in the United States Germany the United Kingdom or Romania. Where required transfers are protected by Standard Contractual Clauses or other approved mechanisms.

By submitting your application you acknowledge that you have read and understood Taktiles Applicant Privacy Policy. To exercise your rights or ask questions contact

Required Experience:

IC