Forensics Operations Specialist

The Forensics Operations Specialist is a key client liaison responsible for ensuring effective execution andcompletion of each case related to collection and forensic services. They bridge the communication andcoordination gap between the sales project management and client success departments on behalf ofthe forensics department.

• Client Experience Management: Serves as the primary point of contact to manage the clientexperience with the forensics lab. Schedules and hosts scoping calls with external clients tounderstand the case background objectives and deadlines.
• Stakeholder Relationships: Collaborates with the Forensics Operations Manager or ForensicsDirector for scoping calls that require higher levels of consultation. Works closely with SalesProject Managers Media Management Forensic Examiners and other DISCO team members.
• Documentation and Quality Control: Performs tracking and documentation quality control checksfor forensic tickets. Provides timely status updates for all forensics projects.
• Service Enhancement: Collects client feedback to enhance the client experience. Acts as backupto the Forensics Operations Manager.

• 3 years of forensic or eDiscovery experience at a law firm in-house legal department or serviceprovider
• Excellent written and verbal communication skills with a focus on detail organization and responsiveness.
• Knowledge of basic industry-standard forensic collection workflows.
• Familiarity with data collection and processing software such as DISCO LAW Cellebrite Relativity Processing Nuix X1 EnCase FTK FEX or others.
• Ability to manage multiple fast-paced projects simultaneously.
• Strong problem-solving and analytical thinking skills.

• Experience working at a consulting firm.
• Experience providing consultative solutions in eDiscovery or forensics
• Experience working for a litigation support group at a law firm/corporation or working closely withlit support groups.

Authorization to Work in the U.S.:Candidates must be legally authorized to work in the United States without sponsorship now or in the future. DISCO is not currently sponsoring visas including but not limited to H-1B TN or EAD and we are not accepting visa transfers.

• Open inclusive and fun environment
• Benefits including medical dental and vision insurance as well as 401(k)
• Competitive salary plus RSUs
• Flexible PTO
• Opportunity to be a part of a company that is revolutionizing the legal industry
• Growth opportunities throughout the company

DISCO provides a cloud-native artificial intelligence-powered legal solution that simplifies ediscovery legal document review and case management for enterprises law firms legal services providers and governments. Our scalable integrated solution enables legal departments to easily collect process and review enterprise data that is relevant or potentially relevant to legal matters.

At DISCO we believe AI is a core enabler of how work gets done. All employees are expected to proactively adopt and responsibly use AI tools to drive efficiency improve outcomes and continuously evolve how they operate in their role.

Are you ready to help us fulfill our mission to use technology to strengthen the rule of law Join us!

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race religion color national origin gender sexual orientation age marital status veteran status or disability status.