Ford Service Manager

Service Manager Razzari Ford

Location: Merced CA
Employment Type: Full-Time

Join One of the Central Valleys Premier Ford Dealerships

Razzari Ford is seeking an experienced motivated and customer-focused Service Manager to lead our award-winning service department. If youre a proven leader with a passion for developing high-performing teams delivering exceptional customer experiences and driving operational excellence wed love to meet you.

As a family-owned dealership serving the Central Valley since 1978 we pride ourselves on creating lasting relationships with our customers and employees. We are looking for a Service Manager who shares those values and is ready to help take our department to the next level.

Responsibilities

• Lead and oversee all day-to-day operations of the Service Department.
• Recruit mentor coach and develop Service Advisors Technicians Dispatchers and support staff.
• Foster a positive team-oriented culture built on accountability communication and continuous improvement.
• Maintain and improve Customer Satisfaction Index (CSI) scores while delivering an exceptional ownership experience.
• Monitor departmental performance productivity efficiency and profitability.
• Ensure repair orders are completed accurately and efficiently while maintaining Ford warranty compliance.
• Work closely with the Parts Department to maximize shop efficiency and technician productivity.
• Establish and monitor departmental goals KPIs and performance metrics.
• Handle customer concerns professionally and resolve issues promptly.
• Maintain a clean organized and safe working environment.
• Ensure compliance with all manufacturer policies and dealership standards.

Qualifications

• Minimum of 5 years of automotive Service Manager experience (Ford dealership experience preferred).
• Demonstrated history of achieving and maintaining strong CSI scores.
• Proven leadership and team-building skills with the ability to motivate employees.
• Strong understanding of dealership fixed operations service processes and financial reporting.
• Excellent communication organizational and problem-solving abilities.
• Ability to lead by example with a positive team-first attitude.
• Experience using dealership management systems and service software.
• Valid drivers license with a clean driving record.

What Were Looking For

The ideal candidate is:

• A servant leader who believes in coaching and developing people.
• Passionate about delivering an outstanding customer experience.
• Results-driven while maintaining integrity and accountability.
• A strong communicator who works collaboratively across all departments.
• Someone who leads with professionalism positivity and a One Team mentality.

What We Offer

• Competitive compensation package
• Performance-based bonus opportunities
• Medical dental and vision insurance
• 401(k)
• Paid vacation and holidays
• Ongoing Ford factory training and professional development
• Employee vehicle purchase program
• Career advancement opportunities within the Razzari Auto Centers family
• A supportive family-owned culture where employees are valued

If youre ready to lead a successful service team and make an impact at one of the Central Valleys most respected dealerships wed love to hear from you.

Apply today and become part of the Razzari Ford family.