FM Onsite Coordinator

Job Summary

ARC Document Solutions is seeking a detail-oriented and organized Mailroom Clerk to manage incoming and outgoing mail packages and related administrative services. This role is responsible for ensuring the accurate and timely distribution of mail while delivering exceptional onsite customer service. The ideal candidate demonstrates a positive Whatever It Takes attitude and consistently exceeds client expectations through professionalism accuracy and responsiveness.

Key Responsibilities

• Receive sort and distribute incoming mail and packages.
• Process outgoing mail and prepare shipments for delivery.
• Operate mailroom equipment including postage meters envelope openers and letter-folding machines.
• Track incoming and outgoing mail and packages while maintaining accurate records.
• Identify troubleshoot and resolve mail processing issues.
• Ensure confidential and sensitive mail is delivered securely to the appropriate recipient.
• Coordinate courier services and schedule package pickups and deliveries.
• Maintain an organized mailroom and manage inventory of supplies including envelopes postage labels and related materials.
• Provide exceptional onsite customer service and support client needs in a professional and timely manner.
• Adhere to company policies safety procedures and service standards.

Qualifications

Education

• High school diploma or equivalent required.

Experience

• 1-3 years of experience in a mailroom print room records management or related environment preferred.
• 1-3 years of customer service or administrative support experience.

Skills & Abilities

• Strong written and verbal communication skills.
• Excellent interpersonal and customer service skills.
• Strong problem-solving and conflict-resolution abilities.
• Proficiency with Adobe Acrobat and Microsoft Office Suite (Word Excel Outlook and PowerPoint).
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Ability to pass a background check and drug screening.

What We Offer

• Competitive compensation.
• Comprehensive benefits package including medical dental vision and life insurance.
• 401(k) plan with company matching.
• Strong company support and resources.
• Management team committed to employee success and career growth.
• A collaborative team-oriented culture.
• Opportunity to grow with the nations largest commercial digital printing company.

Our Culture

At ARC we believe in One Team One Company. We take pride in our collaborative culture and commitment to supporting one another. The ideal candidate enjoys working in a team environment values accountability and is dedicated to delivering exceptional service to both clients and colleagues.

Equal Opportunity Employer

ARC Document Solutions is an Equal Opportunity Employer and is committed to creating an inclusive workplace for all employees.