Floral Clerk

Position Purpose: Provides fast friendly personalized customer service in the floral department. Maintains and waters floral department products. Assists customers with special orders.

Key Responsibilities & Accountabilities:

• Champions Company and Division customer service programs to meet or exceed Division customer service goals. Handles customer relations in a positive manner including effective resolution of customer complaints. Promotes Albertsons philosophy of personalized service in the floral department.

• Takes special orders from customers by telephone or in person.

• May order balloons helium tanks plants flowers accessories and supplies. Ensures product freshness and selection. Monitors and responds to special occasion merchandising requirements sales trends ad or seasonal promotions and customer feedback.

• Performs receiving duties including breaking down loads verifying orders against invoice inspecting quality reporting shortage stocking and rotating product. Adheres to product temperature and storage guidelines and follows proper packaging techniques. Properly conditions and handles all indoor and outdoor plants shrubs and flowers. Follows proper processing procedures for all cut flowers.

• Decorates plants. Makes bows and balloons. Prepares bouquets.

• Controls shrink and cost. Prevents the sale of product that does not meet standards.

• Complies with all workplace safety rules and regulations. Ensures proper signing and pricing.

• Performs periodic inventories. Processes administrative paperwork and maintains accurate department records.

• Implements correct product preparation techniques. Uses and operates related equipment such as pallet jack hand truck scissors knives safety cutters stem cutters wire hot glue guns spray paint balloon heat sealing machines helium tanks and garbage disposal.

• Assists customers by making product suggestions and engages in suggestive selling. Makes intercom announcements.

• Ensures safety cleanliness and sanitation of work area cooler equipment and display area.

• Responsible for performing all job duties and responsibilities safely accurately and with honesty and integrity.

• Other necessary and required duties.

Skills and Physical Requirements:

• Requires basic knowledge of perishability and seasonality of products proper product conditioning and handling and safety and sanitation procedures.

• Requires a good understanding of overall company practices and Floral Department policies and procedures.

• Ability to frequently reach lift and maneuver objects of varying dimensions and weights up to approximately 60 lbs. Bends stoops and reaches frequently. Pushes and pulls fully loaded hand trucks and pallet jacks. Performs repetitious arm movement to prepare package and display products.

• Manual dexterity and good eye-hand coordination are necessary.

• Mental alertness is necessary to ensure safe and accurate completion of work activities. Requires knowledge of basic mathematics and weights and measures. Must have knowledge of produce variety standards perishability product handling sanitation labeling and department policies and procedures.

• Operates telephones knives scissors safety cutters stem cutters wire staples hot glue guns spray paints balloon heat sealing machines and helium tanks. Utilizes cleaning supplies and equipment. Utilizes knives and safety cutters. Requires use of latex gloves.

• May be required to work nights weekends and holidays. Scheduled hours will vary. Good attendance is required.

• Exposure to potential hazards exists with respect to equipment and work aids necessary to perform job duties.