Floating Community Support Specialist

ABOUT GREYSTAR

Greystar is a leading fully integrated global real estate platform offering expertise in property management investment management development and construction services in institutional-quality rental housing. Headquartered in Charleston South Carolina Greystar manages and operates over $350 billion of real estate in more than 260 markets globally with offices throughout North America Europe South America and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States managing over one million units/beds globally. Across its platforms Greystar has nearly $79 billion of assets under management including over $34 billion of development assets and over $36.5 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more visit .

JOB DESCRIPTION SUMMARY

The Floating Community Support Specialist supports the Companys goals related to the financial facets of onsite operations by completing accounting bookkeeping and other financial responsibilities related to assigned portfolio of communities. Additionally the Floating Community Support Specialist will prepare financial close out ensure accuracy and process all payables and will be responsible for resident and vendor communication and related accounting and financial transactions as necessary.

The Floating Community Support Specialist is a team member on Greystars centralized Resource Center team and is responsible for supporting various portfolios of communities and projects within the Resource Center.

Yardi experience is preferred for this opportunity.

JOB DESCRIPTION

1. Contributes to and facilitates an optimized consumer experience in a virtual environment via phone email or other technologies.

2. Conducts detailed reviews and processes onsite operational expenses for payment by reconciling work performed confirming receipt of goods and coding expenses to appropriate Chart of Account codes. Additional manages communication between the vendor/contractor accounting and the client/owner as needed.

3. Communication with residents regarding account balances implements procedures for collecting on delinquent accounts and enforce lease contracts to maximize revenue.

4. Follows the Companys established procedures related to regaining possession of apartments by following proper notice requirements filing of documents with legal representation. Ensuring proper communication and coordination of the processes for representation in court with local onsite teams and legal counsel.

5. Detailed review and completion of final accounting procedures to ensure accurate billing and minimize liability of damages to communities.

6. Conducts detailed reviews and processes onsite operational expenses for payment by reconciling work performed or products purchased codes expenses to appropriate Chart of Account codes and manages communication between the vendor/contractor accounting and the client/owner as needed.

7. Coordinates setting up new vendors contractors and other service providers for payment contacts vendors and others as needed to research and resolve invoice and payment disputes and issue payments.

8. Reviews utility billing resident charges to ensure accuracy and coordinates with onsite teams to address unit level discrepancies.

9. Assists with administrative paperwork within the resident lifecycle to include but not limited to move-in and move- out procedures resident renewal processes resident file audits resident insurance audits and other administrative tasks as necessary.

10. Promotes resident satisfaction and retention by responding to questions and requests in a timely manner and taking appropriate action to resolve and address resident account related issues.

Knowledge Skills Abilities:

• College degree in related field and/or equivalent combination of education and experience is preferred.

• Strong proficiency in using property management software systems (Yardi experience preferred).

• Minimum of one year of accounting property management or other related experience preferred.

• Employment history that demonstrates the application of property management accounting and customer service background sufficient to assist in managing the day-to-day operation of an apartment community resolve customer complaints and issues and complete financial records documents and reports.

• Demonstrated ability to read write and communicate effectively to comprehend and complete legal documents and answer questions about the propertys financial operation.

• Demonstrated understanding of property operations and in particular of lease terms and lease enforcement including collections/delinquency management.

• Demonstrated proficiency in Internet word processing spreadsheet and database management programs in order to complete required reports and employment documents.

• Demonstrated mathematical skills necessary to add subtract multiply and divide numbers decimals and fractions and calculate percentages in order to validate and calculate payment information.

#LI-RF1

#LI-Onsite

Additional Compensation:

Many factors go into determining employee pay within the posted range including business requirements prior experience current skills and geographical location.

• Corporate Positions:Inaddition to the base salary this role may be eligible to participateina quarterly or annual bonus program based onindividual and company performance.
• Onsite Property Positions:Inaddition to the base salary this role may be eligible to participatein weekly monthly and/or quarterly bonus programs.

Robust Benefits Offered*:

• Competitive Medical Dental Vision and Disability & Lifeinsurance benefits. Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.
• Generous Paid Time off. All new hires start with 15 days of vacation 4 personal days 10 sick days and 11 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure.
• For onsite team members onsite housing discount at Greystar-managed communities are available subject to discount and unit availability.
• 6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).
• 401(k) with Company Match up to 6% of pay after 6 months of service.
• Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10000 (includes adoption or surrogacy).
• Employee Assistance Program.
• Critical Illness Accident HospitalIndemnity PetInsurance and Legal Plans.
• Charitable giving program and benefits.

*Benefits offered for full-time employees. For Union and Prevailing Wage roles compensation and benefits may vary from the listedinformation above due to Collective Bargaining Agreements and/or local governing authority.

Greystar will consider for employment qualified applicants with arrest and conviction records.

Greystar is an equal opportunity employer and does not discriminate in employment on the basis of race color religion sex (including pregnancy sexual orientation and gender identity) national origin age disability genetic information military or veteran status or any other characteristic protected by applicable law.

Important Notice: Greystar will never request your banking details or other sensitive personal information during the interview process. Greystar does not conduct any interviews via text or messaging and all communication will come from official Greystar email addresses (@). If you receive suspicious requests please report them immediately to