Float Front Office Assistant- Atlanta

Northside Hospital is award-winning state-of-the-art and continually growing. Constantly expanding the quality and reach of our care to our patients and communities creates even more opportunity for the best healthcare professionals in Atlanta and beyond. Discover all the possibilities of a career at Northside today.

PRIMARY DUTIES AND RESPONSIBILITIES
1. Serves as initial patient contact initiates patient record and account. Greets patients and
families in a welcoming and caring manner courteously assists callers with information
and directions.
2. Answers phones (operator appointment back office lines etc.) in compliance with
service goals.
3. Accurately schedules all categories of appointments new return/office follow-up preop post-op procedure consultation etc.
4. Prepares patient records and prints schedule in preparation for daily appointments. Makes
adjustments to schedule as needed throughout the day (add-ons cancellations
rescheduled appointments) and retains records if applicable.
5. Responsible for patient registration. Interviews verifies and performs accurate data entry
of patient demographics insurance and medical information to ensure integrity of records
and minimize claims denial if applicable. May be responsible for basic insurance
verification processes.
6. Educates patients and maintains compliance with HIPAA privacy regulations and
acknowledgements if applicable.
7. Accepts upfront payments (co-pays co-insurance etc.) and provides appropriate patient
receipts. Ensures proper documentation is provided. Balances all daily charges and
receipts. Prints reports for daily updates and close of day.
8. Performs test order entry and/or facilitating scheduling of tests on behalf of patients.
Enters information accurately into logs as applicable.
9. Escorts patients to exam area as needed and provides directions if applicable. Monitors
patient wait times ensuring patients are seen within 15 minutes of appointment and
communicate delays status of procedure etc.
10. Facilitates gathering information for insurance/billing questions as requested by patients.
11. Practices proper safety techniques in accordance with hospital and departmental policies
and procedures. Immediately reports any mechanical or electrical equipment
malfunctions unsafe conditions or employee/patient/visitor injury-accident to Practice
Coordinator.

12. May be responsible for daily entry of office visit and diagnostic charges and accurate
charge capture

KNOWLEDGE SKILLS AND ABILITIES/LICENSE OR CERTIFICATION REQUIRED
1. 1 year clerical/secretarial experience preferably in a healthcare environment.
2. Excellent communication skills.
3. Ability to follow detailed instructions.
4. Basic computer skills

KNOWLEDGE SKILLS AND ABILITIES/LICENSE OR CERTIFICATION PREFERRED
1. Successful completion of course in Medical Terminology or commensurate
experience
2. Proficient in the use and application of MS Office (Word Excel and PowerPoint).