Flight Coordinator I

Flight Coordinator I

Pay ranges from $20.50 - $22.50based on experience!

$3/night shift differential &$1/weekend shift differential

JOB DESCRIPTION

The Flight Coordinator is responsible for receiving emergent and non-emergent telephone requests for patient transport. The Flight Coordinator is responsible for the assignment of the most appropriate air unit to serve the customers request through the utilization of a Computer Aided Dispatch (CAD) system. The Flight Coordinator is the primary connection between the Flight Team and the resources they require to perform their transport. They serve as the central hub for cross-functional communications support between the Aviation Maintenance Operations Clinical and Administrative departments. The Flight Coordinator will demonstrate proficiency with all the appropriate job-related tools to include but not limited to the utilization of a Computer Aided Dispatch (CAD) system mapping software communications equipment multi-line telephone systems and digital recording equipment.

ESSENTIAL FUNCTIONS/DUTIES

• Demonstrate excellent customer service skills with all customers co-workers management and the public
• Receive and handle all customer requests for or about medical transports in a friendly timely and professional manner.
• Demonstrate excellent listening skills and be able to accurately document all interactions
• Demonstrate the ability to communicate clearly both verbally and in writing.
• Responsible for the assignment and coordination of medical transport by Air Evac.
• Handle the decline and cancellations of transport requests with the requesting party by offering alternate solutions or aircraft as appropriate.
• Maintains data entries in the Computer Aided Dispatch (CAD) system for all requests.
• Actively monitor aircraft while in flight and enter aircraft position reports into the Computer Aided Dispatch (CAD) system.
• Communicate with the Flight Coordinator Supervisor when issues arise.
• Communicate with partners and Flight Team to facilitate transports as needed.
• Participates and contributes willingly effectively and efficiently as a team member in various councils accomplishing the stated goals of the organization.
• Adheres to all company policies and procedures.
• Performs other duties as assigned

QUALIFICATIONS

• Minimum18 years of age
• High School Diploma GED or Equivalent
• Detail oriented
• Ability to multi-task
• Ability to function in a fast paced at times high stress work environment
• Computer literate

Why Choose Air Evac LifeteamAs a leader in helicopter air ambulance servicesAir Evac Lifeteamis one ofGlobal Medical Responses (GMR)family of solutions. Our GMR teams deliver compassionate quality medical care primarily in the areas of emergency and patient relocation services. View the stories on how our employees provide care to the world at.. Learn how ourvaluesare at the core of our services and vital to how we approach care and check out our comprehensive benefit options at Core Behaviorskeep care at the center raise your handseekto understand find a way together and be accountableuniteour teamsand set us apart in emergency medical services.

FLIGHT COORDINATOR JOB/PAY STEPS

0-90 Days: Flight Coordinator Trainee - $20.50/hour initial hire rate.

90 Days: Flight Coordinator I which includes a $1.00/hr increase upon successful completion of Flight Coordinator training and manager evaluation.

180 365 Days: Flight Coordinator II which includes a $1.00/hr increase upon satisfactory demonstration of advanced competency and independent function.