FLEX Senior Manager, Benefits Operations & Administration

This is a temporary position
The assignment duration is through 03/31/2028

JOBSUMMARY

The Benefits team is responsible for developing and managing programs resources and administrative solutions that support Marriotts associates and strengthen the companys ability to attract retain and engage top talent. This temporary role will provide critical backfill support for a vacant Benefits Operations position helping maintain day-to-day operational continuity while the team supports a major enterprise-wide initiative.

The FLEX Senior Manager Benefits Operations & Administration is responsible for strategic oversight operational management and continuous improvement of Marriotts Benefits Administration function. This leader serves as the primary operational owner for benefit plan administration vendor management systems integration eligibility administration escalations and service delivery performance. The role partners closely with Benefits Operations leadership HR Technology Payroll Finance Legal and external vendors to ensure accurate compliant and efficient delivery of benefit programs.

This position provides leadership across day-to-day operations while driving process improvements automation data integrity and service excellence initiatives that enhance both the associate and administrator experience and improves the overall performance of Marriotts benefits operations.

CANDIDATEPROFILE EducationandExperience

Required

• Bachelors degree or equivalent experience
• 5 years experience in benefit plan administration consulting or plan management
• Strong knowledge of employee benefit plan administration and plan regulations including IRS and DOL requirements
• Experience with HRIS and vendor platforms (Oracle HCM WTW etc.)
• Demonstrated excellence in program and project management with the ability to manage cross-functional projects in a large complex environment
• Strong analytical and problem-solving skills
• Continuous improvement mindset

Preferred

• Experience with outsourced health and welfare benefits administration through WTW and associated vendors
• Experience with Collective Bargaining Agreements

COREWORKACTIVITIES

• Drive cross-functional initiatives for automation and system process improvements to eliminate/reduce manual processes in collaboration with internal and external partners.
• Lead the strategy execution and continuous improvement between internal HRIS/payroll and external vendor systems. Troubleshoot and provide issue resolution as needed.
• Lead root cause analysis and corrective actions for systemic issues impacting benefits such as enrollment or payroll issues.
• Manage vendor relationships for Health and Welfare Benefits Administration providers.
• Serve as Operations Lead for new vendor implementations system upgrades and annual enrollment.
• Identify and implement improvements to policies procedures programs and benefits leveraging technology solutions and vendor resources.
  

At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.