First Impression Specialist Intern

At ALLO we believe people are our biggest asset. Our team brings the ALLO mission to life because as local members of each community we live work play and volunteer right here with you. Were passionate about being involved and contributing to the success and progress of each of our GIG Communities.

We pursue these passions because ALLO leaders have created a workplace where folks are valued ideas are heard and leaders and teammates show up for each other at work and in life.

RESPONSIBILITIES:

• Solution focused sales

• Answer billing questions

• Provide basic mobile phone support

• Use company provided resources when questions arise or call on your leader

• Properly document all customer interaction and activity

• Record all customer interactions and transactions via tracker

• Understands basic troubleshooting and asks relevant questions needed to open trouble tickets

• Keep track of office supply inventory and order as needed

• Complete expense reports on time each month

• Utilize other Teams chat groups for information for other departments

• Assist Events Team in preparing for local events

• Be resourceful and have a strong understanding of ALLOs vision

• Have a clear understanding of how to educate on online billing and other ALLO products

• Complete data entry tasks as assigned

EDUCATION:

• High School diploma or equivalent

EXPERIENCE:

• Previous customer service and sales experience with MIcrosoft Office is preferred
• Must be able to work 15-20 hours per week.

SKILLS / KNOWLEDGE / ABILITIES:

• Exceptional customer service to all walk-in customers and prospective customers as defined by secret shopper and customer feedback
• Knowledge of the benefits of ALLO products: Internet TV and Phone.

REQUIREMENTS:

• Raise objects up to 25 lbs.
• Remain upright on feet for extended periods
• Remain stationary for extended periods
• Ability to communicate information
• Ability to operate a computer
• Possess/Maintain a valid Drivers License
• Travel requirement: 10%

People are our passion. At ALLO we dont treat you like a number. Youre a human being.

Get ready to plug into the perks at ALLO:

• Free internet You bet. Plus awesome discounts on other ALLO services.

• Retirement Plan: The fiber future isnt the only one we care about. We match your 401(k) savings up to 5%.

• Health and Wellness: Participate in quarterly wellness challenges and well deposit extra cash into your checking or health savings accounts.

• Benefits: Our benefits include medical vision and dental with low employee costs. Not to mention generous Earned Time Off (ETO) program.

• Sponsorships: Are you passionate about a local fundraiser or philanthropy We strive to give back to what matters most to our communities.

• Tuition Assistance: Have a thirst for knowledge We like that which is why were proud to offer assistance with the cost of your tuition.

ALLO is an Equal Opportunity Employer. We are committed to providing opportunities to all applicants and associates without regard to race color religion sex pregnancy national origin age disability marital status sexual orientation gender identity military and veteran status and any other characteristic protected by applicable law. ALLO believes that diversity and inclusion within our team is critical to our success as a company. We seek to recruit develop and retain the most talented people.

Benefit eligibility depends on the position and employment status. The available benefits differ for interns contingent workers and part-time team members.

Qualified individuals with disabilities who require reasonable accommodations in order to apply may contact Recruiting at .

ALLO is a Drug Free and Tobacco Free Workplace.