Fire Service Manager

About Us

Johnson Controls a global leader in thermal management mission-critical building systems energy efficiency and decarbonization helps customers use energy more productively reduce carbon emissions and operate with the precision and resilience required in rapidly expanding industries such as data centers healthcare pharmaceuticals advanced manufacturing and higher education.

For more than 140 years Johnson Controls has delivered performance where it really matters. Backed by advanced technology lifecycle services and an industry-leading field organization we elevate customer performance turn goals into real-world results and help move society forward.

Johnson Controls is a global leader helping customers protect people places and performance through fire protection life safety and building this role you will help lead a district service team with a strong focus on customer satisfaction safety and operational excellence.

The Fire Service Manager drives customer satisfaction by supervising technicians service sales representatives inspectors and administrators who support district service customers. This role ensures contractual obligations are fulfilled customer concerns are resolved quickly and service operations are managed effectively across Fire Alarm Security Fire Sprinkler Systems Special Hazard Systems and Extinguishers/Commercial Kitchen Hood service.

• Lead and support a multi-disciplinary service team serving district customers.
• Ensure contractual commitments are met and customer complaints related to service and collections are resolved promptly.
• Support new service sales revenue growth profitability and market potential across business segments.
• Manage operating expenses accounts receivable/collections manpower capital and inventory against the approved financial plan.
• Strengthen customer communications and relationships from initial contact through order acquisition delivery installation and service.
• Train service personnel build team capability and help improve efficiency and productivity across the district.
• Hire develop and evaluate local service staff while maintaining open communication across departments.
• Participate in technician ride-alongs to review safety compliance productivity and performance.
• Ensure employee safety training is complete and up to date and support workplace accident investigations as required.
• Comply with federal state and local laws as well as company policies and procedures.

• Own outcomes with accountability safety and integrityby making sure the service organization meets commitments follows company policies and supports a safe work environment.
• Stay close to the work and remove obstacles for customersby spending time with the team understanding service issues firsthand and responding quickly to complaints and collection concerns.
• Improve every day through continuous improvement candor and problem-solvingby monitoring performance coaching team members and taking action on productivity quality and financial results.
• Win as one teamby building trust across technicians sales inspectors administrators and internal partners while encouraging diverse perspectives and strong communication.
• Use data and operational discipline to manage P&L performance staffing inventory and collections against business goals.
• Reinforce training development and clear expectations so the team can support current needs and future growth.

• 5-10 years of experience in an integrated systems sales/service environment with a portion of that time in a supervisory role.
• Strong positive leadership skills and an action-oriented approach.
• Strong understanding of P&L components and how they relate to operational performance.
• Proficiency with MS Office and online systems.
• Demonstrated management and leadership abilities including training team building presentation negotiation administration and effective interaction with customers and internal teams.
• Ability to pass a pre-employment background screening and drug test.
• Valid drivers license and a driving record that meets company requirements.

• Knowledge of Oracle.

• Competitive salary.
• Paid vacation holidays and sick time including 15 days of vacation in the first year.
• Comprehensive benefits package including 401K medical dental and vision care available day one.
• Extensive product and on-the-job/cross-training opportunities with outstanding resources.
• An encouraging and collaborative team environment.
• Dedication to safety through the Zero Harm policy.

If you are ready to lead a high-performing service team and make a meaningful impact we invite you to apply.

HIRING SALARY RANGE: $100100 - $150350 (Salary to be determined by the education experienceknowledge skills and abilities of the applicant internal equity and alignment with marketdata.) This role offers a competitive Bonus plan that will take into account individual groupand corporate performance. This position includes a competitive benefits package. Theposted salary range reflects the target compensation for this role. However we recognizethat exceptional candidates may bring unique skills and experiences that exceed the typicalprofile. If you believe your background warrants consideration beyond the stated range weencourage you to apply. To support an efficient and fair hiring process we may usetechnology assisted tools including artificial intelligence (AI) to help identify and evaluatecandidates. All hiring decisions are ultimately made by human reviewers. For details pleasevisit the About Us tab on the Johnson Controls Careers site at Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin age protected veteran status genetic information sexual orientation gender identity status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process please visit here.