Financial Services Coordinator

• Serve as a primary client service contact ensuring timely accurate resolution of client requests while delivering a high-quality service experience

• Coordinate and support client engagement activities including preparation of meeting materials and management of advisor schedules to optimize client interactions and time utilization

• Support end-to-end account administration processes ensuring accuracy timeliness and adherence to service-level expectations across new accounts transfers and maintenance activities

• Monitor account activity and operational workflows proactively identifying and resolving issues related to transactions documentation and system alerts

• Maintain accurate client and prospect data within CRM and account systems supporting effective relationship management reporting and business development efforts

• Support client onboarding and lifecycle management by ensuring complete compliant documentation and seamless transition from prospect to active client

• Complete client communication and engagement initiatives to strengthen relationships support retention and enhance the overall client experience

• Partner with advisors to support marketing and business development efforts including campaign tracking event coordination and referral management

• Ensure adherence to regulatory requirements and internal compliance standards through diligent documentation recordkeeping and quality control practices

• Collaborate with team members and leadership to enhance operational efficiency improve workflows and support a consistent high-performing office environment

• High school diploma or equivalent

• 1 years of customer service experience administrative support and/or relevant transferable experience

• Current Life and Health Insurance License or ability to obtain within 6 months

• Current Notary Public and Medallion Signature Guarantee designation or ability to obtain within 2 months

• 2 years of direct wealth management operational support experience

• Experience working in a credit union banking financial services or other highly regulated environment

• Current FINRA registrations including Series 7 and Series 63

• Successful completion of the Securities Industry Essentials (SIE) exam

• Knowledge of financial services operations including account administration client service standards and industry practices

• Skilled in delivering high-quality client service with strong communication responsiveness and problem resolution capabilities

• Skilled in organization and prioritization with the ability to manage multiple demands and maintain efficiency

• Ability to analyze processes and identify discrepancies apply sound judgment and problem-solving to resolve issues

• Knowledge of CRM systems and data management practices ensuring accuracy and integrity of client information

• Ability to maintain a high level of attention to detail while handling sensitive and confidential information

• Knowledge of regulatory and compliance requirements related to financial services and documentation standards

• Ability to collaborate effectively and adapt to evolving processes systems and business needs.

• Onsite work environment; requires regular use of online tools systems and collaboration platforms

• General office setting when working onsite

• Role requires working out of different branch locations rotating based on business needs; weekly schedule will vary in location

• Occasional travel to branch locations vendor sites or other business-related locations

• Attendance at offsite meetings events or conferences as needed

• Ability to work at a computer in a stationary position for up to 8 hours per day

• Ability to occasionally carry light materials (e.g. laptop presentation materials)

• Ability to travel for business by car or air and stay in public accommodations as needed

Required Experience:

IC