Financial Counselor

Financial Counselor

We are seeking a knowledgeable and compassionate Financial Counselor to help patients understand their insurance benefits and financial responsibilities.This roleis responsible forinsurance verification financial counseling upfront collections payment arrangements andmaintainingaccuratepatient financial records.

The ideal candidate combines strong financial counseling andcollectionsexpertisewith a genuine desire to help others. Because this is a patient-facing role within a behavioral health environment we are seeking someone whodemonstratescompassion empathy patience and emotional intelligencewhileassistingpatients through challenging situations.Three years of collecting experience isfor thisrolefive years is preferred.

Responsibilities

• Verify insurance benefits and audit admission paperwork for accuracy and completeness.

• Review and update patient demographic and insurance information in the patient accounting system.

• Counsel patients and guarantorsregardinginsurance coverage benefits out-of-pocket costs and payment options.

• Collect deductibles copays coinsurance and other patient balances.

• Complete financialassistanceapplications and verify income and expense documentation.

• Prepare charity care administrative adjustment requests and payment arrangements as needed.

• Maintain collection charity and adjustment logs and review activity with leadership.

• Analyze account information and takeappropriate actionto supporttimelypayment and reimbursement.

Qualifications

• High school diploma or equivalent required.

• 3 years of experience in healthcare financial counseling patient access billing ora relatedfield.

• Extensive knowledge of Commercial Insurance Medicare and Medicaid.

• Strong customer service communication and problem-solving skills.

• Ability to explain complex insurance and financial information to patients and families.

We are committed to providing equalemployment opportunities to all applicants for employment regardless of an individuals characteristics protected by applicable state federal and local laws.

Pay: $22.00-29.00/hr based on experience

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