Financial Counseling Representative

Financial Counseling Representative

On-Site Baltimore MD Ascension St. Agnes Hospital-Baltimore.

Schedule: Monday-Friday 8 am-4:30 pm

Are you passionate aboutsupporting patients through the financial side of healthcarewhile building a career inrevenue cycle and financial counselingWe are the leading provider of technology-driven solutions that transform thepatientexperience and financial performance of hospitals health systems and medical groups. At R1youllbe part of a mission-driven team that blends advanced technology with real-world service to create exceptional patient experiences.

As aFinancial Counseling Representative you will be atrusted guide for patients navigating insurance coverage financial responsibility and payment solutions.

WhatYoullDo:

• Provideexceptional financial counseling supportby helping patients understand insurance benefits and out-of-pocket costs

• Meet with patients todiscuss payment optionsandfinancialassistanceprograms

• Verify insurance eligibilityandexplain benefitsclearly

• Assist withMedicaidandfinancialassistanceapplications

• Build trustwith patients during stressful financial situations

• Collaborate with care teamsand revenue cycle departments

• Maintainaccuratedocumentationacross multiple systems

WhatWereLooking For:

• Exceptionalcustomer service experiencecommunicationand interpersonal skills

• Demonstrates genuine compassion empathy and patiencewhen supporting the patientsclientsand team members

• Ability toexplain financial and insurance concepts clearly

• Ability tomultitask and prioritize quicklywithHIGH attention to detail.

• Professionalismwith sensitive financial conversations

• High School Diploma or GED

WhatYoullGain:

• Experience inhealthcare financial counseling and revenue cycle

• Exposure to insurance/Medicaid and detailed Intakes

• Opportunity for growth within R1

• A team environment focused oninnovation collaboration and patient experience

• Meaningful worksupporting patients during sensitive and emotional moments

WhyYoullLove This Job:

• Make a Real Difference:Patients lean on you for support and more than a data collector -youllbe a calm helpful presence during stressful times

• Learn Healthcare from the Ground Up:Build yourexpertisein healthcare financial services by navigating insurance programs financialassistanceoptions and patient account needs in a fast-paced hospital environment.

• Fast-Paced Never Boring:Youll move between systems phone calls andinpersoninteractions - balancing accuracy with compassionworking alongside clinicians and emergency staff.

• Supportive Team Environment:Wereinvested in your professional surrounded by teammates who have your back and leaders who want to see you succeed

R1 is the one company that combines the deepexpertiseof a global workforce of revenue cycle professionals with the industrys most advanced technology platform encompassing sophisticated analytics AI intelligent automation and workflow orchestration.