Financial Aid Operations Specialist

Financial Aid Operations Specialist

The FinancialAidOperationsSpecialistisresponsibleformanagingmaintaining training on and updatingBannerFinancial Aid systems including all patches and testing and for developingandautomating operational policies and proceduresin accordancewithUSDepartment ofEducation requirements. Additionally thisposition plays a critical role in all Enrollment and Financial Aidauditsserving as a partner in retrieving files reviewing records andensuring accuracy prior tosubmission. Working closely with AdmissionsRegistrar Bursar and Clinical EducationOperations theFinancialAidOperationsSpecialist ensures financial aid processes systemsand reporting is integrated to support a positive student experience.

Essential Functions

• Reviews andProcessesLeave of Absence (LOA) and Withdrawal requests inalignment with federal and institutional requirements.
• Review and support c-flag compliance.
• Reviewsbannerletter reporting and compliance reporting to ensure compliance standards are met and followed.
• Reviews high-level compliance reporting and provides updates tothe Operationsteam.
• Updates policy manual and workflow procedures tomaintaincompliance with federal aid requirements.
• Identifypotential areas of compliance vulnerability and riskdevelops/implementscorrective actionsplansto manage and mitigate risk and improve compliance practices.
• Identifytraining requirements and changes and implement necessary updates to training materials and communications for studentsand staff.
• Developmodify and provide oversight of the office policies and procedures thatare followingcurrentUSfederal guidelines/regulations.
• Support new institutional initiatives while maximizing operational efficiency maintaining compliance withUSfederal and stateregulationsand prioritizing service excellence.
• Work cooperatively with other departmental partners.
• Solve complex issues and work both collaboratively and independently in a fast-paced high stress environment.
• Support all activities relating to both internal and external audits.
• Participates in reporting duties;assistsin gathering compiling auditingmaintaining and analyzing data for the maintenance and preparation of records and reports;identifiesrequired data elements to create database queries; creates selection sets.

Other Duties

• Provide coverage for financial aid operations as needed to ensure uninterrupted service to students staff accrediting bodies.
• Perform other duties and special projects assigned by leadership.

This description is not intended to be position may perform other related duties as required to meet the ongoingneeds of the department/institution.

Essential Knowledge Skills & Abilities

• Well-developed analytical cognitive and computer skills.
• Highly skilled inexcel;macros complex formula development.(advance levelrequired)
• Advanced written and oral communication skills and the demonstrated competence to effectively present information in either format.
• Strong analytical technical and problem-solving skills with a focus on complianceand automation.
• Proven technical skills withspecificfocus on Banner financial systems to ensure data integrity compliance and adequate internal controls.
• Strong interpersonal skills and the ability to work with employees at all levels of the University.
• A high degree of personal motivation independent judgment and persuasiveness.
• A commitment to continuous improvement and a continued working knowledge of current issues and trends.
• Demonstrated professionalism integrity and openness.
• Apply forward and creative thinking with high ethical standards to develop strategic vision.
• Excellent organizational time management collaborationattention to detailand active listening skills.
• Strong interpersonal skills; proven ability to collaborate across multiple departments.
• Possess sound judgmentand besensitive to issues of policy and process.
• Work independently and collaboratively
• Use tact diplomacy and discretion when handling sensitive and/or confidential matters or materials.

Qualifications

• Bachelors degreerequiredMasterspreferred
• Minimum of five years of progressive experience in Financial Aid or process improvement.
• Advanced Microsoft Excel skillsrequired.
• Advanced knowledge ofUSTitle IV financial aid regulations and programspreferred.

Work Environment & Physical Demands

• Professional office setting; frequent use of computers and office equipment
• Ability to concentrate in a high-volume fast-paced environment

Hours & Travel

• Standard work week
• Flexibility for evening and weekends during peak periods
• Occasional travel may be required

The anticipated salary range for the Financial Aid Operations Specialist is $68000- $80000 per year. The final salary offered may vary and will be determined based on factors such as job-related knowledge skills experience location and education of the successful candidate. This information is provided per NYS local law.

We Are

Student Centric:We approach every task with a focus on supporting our students to achieve their lifelong learning goals in a safe vibrant and welcoming environment.

A Global Community:We are one team with an international outlook welcoming the strength in our diversity and the value each of us brings to what we do.

Accountable:We take responsibility for our actions by being responsive resourceful and respectful in delivering on our commitments with integrity and the highest ethical standards.

Collaborative:We support and empower one another through open communications cooperation sharing knowledge and taking time to always listen and show we care.

Committed to Excellence:We take pride in our ongoing pursuit for continuous improvement through creativity rigor and best practices to produce meaningful outcomes.

About University Support Services LLC
University Support Services LLC (USS) is an affiliate of St. Georges University (SGU) a leading provider of international medical education. SGU students and faculty come from 151 countries to the island of Grenada located in the West Indies. Our purpose is to support SGU to deliver best in class education for all SGU students. We put a special focus on the growing global need for diverse high-quality medical and healthcare professionals. USS is pivotal in positioning SGU as a premiere medical degree institute through its student-facing as well as functional support teams.

USS is an equal opportunity employer. As such it is company policy to fill positions with qualified candidates regardless of race color sex (including sexual orientation and gender presentation) age religion ancestry national origin citizenship status pregnancy marital status medical condition genetic information disability status in the Uniformed Services of the United States (including veteran status) or status as a victim of domestic violence except where there is a bona fide occupational qualification. This policy protects applicants and employees from discrimination in the hiring process.

Required Experience:

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