Financial Aid Operations Coordinator

Curry College founded in 1879 is a private four-year liberal arts-based institution in Milton Massachusetts. Curry is the only college in Massachusetts to guarantee students a job after graduation via The Curry Commitment program. The College is accredited by the New England Commission of Higher Education (NECHE) and offers 28 undergraduate majors over 50 minors and concentrations seven graduate programs and an associates degree. The College boasts a wide array of co-curricular activities including 40 student-run clubs and organizations and 19 NCAA Division III athletic teams.

The Curry College mission is to educate and graduate students prepared to engage in successful careers and active citizenship with a global perspective. We are an inclusive community of diverse learners and educators committed to continuing our legacy of developing effective communicators with reflective and critical thinking skills. We mentor and empower our students building meaningful relationships that inspire them to achieve their ambitions.

Curry College provides rigorous and relevant academic programs to undergraduate and graduate students and our rich blend of liberal arts and career-directed programs is enhanced by practical field experiences and co-curricular activities. Learning at Curry extends beyond the classroom and is embedded in all that we do.

Diversity and a culture of equity and inclusion among students faculty and staff are crucial to the mission statement of Curry College.

All qualified applicants will receive consideration for employment without regard to race color religion gender sexual orientation sex identity or expression national origin age disability veteran status or any other basis protected by applicable state and federal law including Title IX.

Under the supervision of the Assistant Vice President of Financial Aid the Financial Aid Operations Coordinator (FAOC) performs and assists with a wide variety of department processes and financial aid programs particularly managing the Financial Aid Award Letter daily release process for all population (traditional CE & Graduate students) back-up to the Financial Aid Counselor managing suspended FAFSA records in Banner that need tying to student records monitoring and trouble-shooting as the Liaison to the Tech Center when ISIR load failure s occurs and the weekly release of Missing Information Letters/Emails to all student populations. This role will oversee the FAFSA Renewal Campaign including Timeline and explicit communication processes along with specific responsibility for managing and initiating the outbound marketing campaign to encourage continuing students to file the FAFSA and complete their aid application file the federal and private loan administration and processing functions and the weekly/monthly and semester preparation financial aid edit report processes to ensure accurate aid and loans are ready for disbursement to student tuition accounts.

The FAOC will provide superior customer service to students and their families primarily about the Federal Direct Student or Parent Loans and Private Educational Loan Programs questions about the necessary forms to complete verification of financial aid data on the FAFSA and general high-level aid application and account balance information. The FAOC will assist the team as needed in peak periods in providing excellent customer service in person virtually over the telephone or by US mail email and fax. The FAOC will work with the AVPFA for launching and the data collection of the bi-annual mandated student Cost of Attendance (COA) survey and will assist in reviewing and analyzing data received in response to the survey. The FAOC will assist the AVPFA with the annual Satisfactory Academic Progress (SAP) communication and appeal processes. Additionally this role manages the Financial Aid team student workers during the academic year intersession and summer periods and manages all inventorying of supplies and publications for the financial aid team.

Essential Functions:

1. Oversight of Electronic Federal Loan Records:

• Coordinates and performs the daily electronic file transfers for federal student and parent loan originations completions of MPNs and Loan Counseling (entrance and/or exit) to and from the Dept. Of Education;
• Coordinates Exit Interview communication for students who withdraw or leave the college;
• Accesses federal site for follow-up of unmatched e-records;
• Manages the Federal Loan change spreadsheet to ensure all changes are submitted appropriately to the Dept. of Education.

2. Oversight of ELM (Private) Loan Records:

• Coordinates and performs daily certificationon the ELM site for processing of student and parent private loans;
• Accesses ELM site for follow-up of unmatched loan records.

3. Performs Loan Changes:

Coordinates loan change spreadsheets for DL and private loans;
Reconcile change sheets to ensure updates are completed.

4. Performs Loan Cashiering Reconciliations in absence of AVPFA of Financial aid:

• Reconciles weekly cashiering sessions to ensure loans paid to student accounts tie appropriately to student records for transfer to the Education;
• Similarly private loan reconciliations are performed between the student account and ELM.

5. Oversight of Award Letter Process:

• Coordinates and performs the daily printing distribution for review error correction and mailing processes for all student populations;
• Coordinate all pieces of the Award Letter mailing to ensure the students receive their personalized materials and any necessary supplemental information brochures.

6. Oversight of FAFSA Renewal Process:

• Manages the communication Timeline and assignment of tasks for completion of the multi-months campaign;
• Coordinates announcements of the Campaigns manages student workers duties tied to the campaign i.e. tabling in the Student Center or dispensing flyers around campus and outbound calling campaigns.

7. Customer Service:

• Provides superior customer service through e-mail fax telephone virtual or in-person by answering loan process questions and guiding families through the loan application process and assisting families in completing the FAFSA and financial aid or loan related applications and paperwork. Also serves as the first level of support to the service team when loan questions arise;
• Assists with general SFS customer service support by telephone email virtually or in-person during peak periods as needed.

8. Oversight of Student Financial Services (SFS) Federal Work Study Student Workers:

• Responsible for the hiring of work study students annually in SFS;
• Represents SFS at fall and spring semester on-campus Job Expos;
• Responsible for managing the daily student workers tasks within SFS;
• Responsible for the timely submission of student timecards.

9. Responsible for acting as back-up for the daily ISIR Loads:

• Is the Liaison to the Tech Center for trouble-shooting data load issues;
• Manages the ISIR suspense process in absence of the manager matching records coming from the Dept. of Ed. to a matched student record in Banner.

10. Oversight of Financial Aid Edit and Missing Information Letters:

• Coordinates and performs the daily weekly monthly semesterly edit roster distribution to counselors for review and updates to financial aid for all student populations;
• Coordinates weekly run of Missing Information Letters & Emails to all student aid applicants;
• Ensure deadlines are met and resolution of any conflicting information.

11. Other annual and/or bi-annual Duties:SAP Review and notification processes And Cost of Attendance Surveying:

• Works under the supervision of the AVPFA to manage SAP Review appeals process to ensure Appeals heard in a timely manner by Committee;
• Assists AVPFA in ensuring responses to students are provided in a timely manner;
• Assists AVPFA in conducting federally mandated bi-annual Cost of Attendance Survey and analyzing response data.

12. Event Participation:

• Participate in College events that require representation from the Student Financial Services Office/Financial Aid Dept. including but not limited to: Accepted Students Days Open Houses and semester opening days which include nights/weekends;
• Answer questions and provide general support to students and families.

13. Management of Financial Aid Inventory:

• Manages inventory of supplies brochures and publications and notifies Associate Vice President of Enrollment Management AVPEM) when inventory is low;
• Provides monthly inventory to AVPFA and AVPEM.

Additional Functions:

• Participate in any enrollment or retention initiatives as needed for the Office of Student Financial Services/Financial Aid Team which may include occasional evenings and/or weekends;
• Respect and maintain confidentiality parameters of operation professional protocols and individual privacy;
• Perform other duties as assigned by supervisor or their designee.

Essential Functions:

Successful performance of this position demands consistent demonstration of the following uncompromised performance characteristics:

• Demonstrates respect for the position colleagues and the Colleges best interest.
• Demonstrates a genuine commitment to concern for achieving or surpassing results.
• Exhibits a high degree of attention to detail and initiative for bringing tasks to successful completion and succeeding in achieving stated goals.
• Must be able to both lead a team for project completion and work as an integral team member.
• Initiates and develops positive working relationships with internal agents of the College and external customers and guests that are built on trust and integrity.
• Demonstrates positive and creative problem-solving skills.
• Under the supervision of the AVPFA analyzes and adjusts goals objectives and/or courses of action to meet needs in a changing environment.

Minimum Qualifications:

• Bachelors degree is required.
• Minimum of one (1) - two (2) years in a progressively responsible role in student financial aid or other higher education department.
• Familiarity with financial aid language aid software or other college department information systems.
• Resourceful and able to work both independently and must be team-oriented with excellent oral and written communications skills.
• Good planning/organization time management skills math/statistical and analytical and problem-solving skills are needed.
• Experience managing competing tasks.
• Excellent interpersonal skills and customer service skills specifically the ability and desire to work with a diverse population of students and families.
• Excellent customer service philosophy and must react to customers quickly accurately and congenially.
• Intermediate proficiency with Microsoft Office Suite especially Excel.
• Ability to work evenings and weekends as needed.

Preferred Qualifications:

• Work experience in a student-centric environment.
• Familiarity with student information systems is desirable; Banner preferred.
• Strong technical skills particularly in Microsoft Excel and Qualtrics/Web Publishing preferred.

Salary Range:

$48000 to $50000 annually

Committed to attracting and retaining a diverse staff Curry College will honor your experiences perspectives and unique identity. Together our community strives to create and maintain working and learning environments that are inclusive equitable and welcoming.

At the Colleges discretion the education and experience prerequisites may be excepted where the candidate can demonstrate to the satisfaction of the College an equivalent combination of education and experience specifically preparing the candidate for success in the position.

Employment in this position is contingent upon the successful completion of all required pre-employment background checks.

Title IX Notice of Nondiscrimination

Curry College (the College) does not discriminate on the basis of sex and prohibits sex discrimination in any education program or activity that we administer as required by Title IX and its federal regulations including in admission and employment.

The Non-Discrimination Policy can be found at

Sexual Misconduct Policy can be found at

who wish to make a complaint of discrimination or sex discrimination under Title IX or those with information about conduct that may constitute discrimination or sex discrimination under Title IX may contact the Director of Title IX and Equity Compliance the Office for Civil Rights or both.

Inquiries about the implementation of Title IX and its federal regulations to the College may be referred to either or both offices listed below:

Juan M. Hernandez Ed.D Vice President for Diversity Equity and Belonging InterimTitleIXand Section 504 Coordinator:Office 121 King Administrative Building 55 Atherton Street Milton MA. 02186.

Office of Civil Rights (OCR): Boston Office Office for Civil Rights US Department of Education 9th Floor 5 Post Office Square Boston MA 02109-3921 Telephone: FAX: ; TDD: Email:

Please apply online at for consideration. Interested applicants must submit the following:

• a cover letter;
• a resume; and;
• a list of three professional references one of which must be a former or current supervisor including complete contact information and professional titles.

By submitting an application you are attesting the following:

I certify that the facts set forth in this Application for Employment are true and complete to the best of my knowledge. I understand that if I am employed false statements omissions or misrepresentations may result in my dismissal. I authorize the Employer to make an investigation of any of the facts set forth in this application and release the Employer from any liability. The Employer may contact any listed references on this application.