Financial Aid Coordinator, State & University Programs UT Chattanooga

Reporting the Associate Director of Scholarships and State Aid the Financial Aid Coordinator State and University Programs is responsible for the coordinating awarding and monitoring of university and Tennessee state scholarship and grant programs totaling more than $14 million annually. This position ensures compliance with federal state University of Tennessee and institutional regulations while providing exceptional service to students families faculty and campus partners. The coordinator serves as the primary liaison between the Office of Financial Aid & Scholarships university departments the Tennessee Student Assistance Corporation (TSAC) and other external agencies for assigned scholarship and state aid programs.

State and University Scholarship Administration

• Coordinate the awarding monitoring renewal reconciliation and reporting of university scholarship programs including first-year renewable scholarships designated returning student scholarships and assigned endowed scholarship funds.
• Administer Tennessee state financial aid programs including but not limited to:
• Tennessee HOPE Access Grant
• Tennessee HOPE Foster Child Tuition Grant
• Tennessee Dependent Child Tuition Grant
• Tennessee Vocational Rehabilitation
• Helping Heroes Grant
• Graduate Nursing Loan Forgiveness Program
• Math and Science Teacher Program
• Minority Teaching Fellows Program
• Tennessee Teaching Scholars Program
• Rural Health Loan Program

• Other TSAC-administered programs as assigned

Compliance and Financial Aid Operations

• Maintain comprehensive knowledge of federal state and institutional financial aid regulations governing assigned programs.
• Ensure accurate and timely processing of awards while maintaining compliance with all applicable policies and audit requirements.
• Utilize Banner reporting tools and other financial aid technologies to reconcile accounts identify discrepancies produce reports and ensure data integrity.
• Participate in internal and external audits by providing documentation and resolving discrepancies related to assigned programs.

• Develop maintain and document procedures related to assigned scholarship and state aid programs.

Student Service and Financial Aid Counseling

• Advise students and families regarding eligibility application requirements scholarship opportunities renewal criteria and financial aid options.
• Resolve complex student inquiries regarding university scholarships Tennessee state aid and related financial aid matters.
• Collaborate with Admissions academic departments Student Financial Services and other campus offices to support student success and scholarship administration.

Outreach and Training

• Represent the Office of Financial Aid & Scholarships at recruitment events orientation programs high school visits financial aid workshops and community presentations.
• Provide training and guidance to financial aid staff and campus partners regarding Tennessee state financial aid programs and university scholarship processes.

• Assist in maintaining scholarship and Tennessee state aid information on the departmental website and other communication platforms.

Other Duties

• Support departmental initiatives and strategic enrollment efforts.
• Participate in testing and implementation of system upgrades and process improvements.
• Perform other duties as assigned.

Competencies:

Must have effective customer service and interpersonal skills; superior organizational and problem resolution skills required; self-starter and ability to prioritize tasks to meet deadlines; basic computer software skills including MS Office required. Ability to communicate effectively with scholarship recipients staff faculty and the state as needed in a professional manner.

Application Review

Review of applications will begin10 days from postingand will continue until the position is received bythis datewill receive priority consideration.

Qualifications:

Knowledge Skills and Abilities:

Knowledge of financial aid principles scholarship administration and student services.

Ability to interpret and apply federal state University of Tennessee and institutional regulations.

Strong analytical organizational and problem-solving skills with exceptional attention to detail. Ability to reconcile financial records and identify discrepancies.

Excellent verbal and written communication skills.

Ability to establish and maintain effective working relationships with students families faculty staff and external agencies.

Prioritize multiple responsibilities and consistently meet deadlines in a fast-paced environment. Strong customer service skills with the ability to handle sensitive situations professionally.

Proficiency with Microsoft Office applications and student information systems; experience with Banner and financial aid management systems preferred

Required:Requires a bachelors degree or business-related field

Proficiency with Microsoft Office applications and student information systems; experience with Banner and financial aid management systems preferred

Preferred:Knowledge of TN state programs preferred.

Compensation and Benefits:

• UT Market Range: MR07
• Anticipated hiring salary: $47000 - $50000
• Find more information on theUT Market Range structure
• Find more information onUT Benefits

About Us

The University of Tennessee at Chattanooga isin the heart of one of Tennessees largest and most dynamic cities. Asa national model for metropolitan universities UTC collaborates with its many regional partners to offer an experiential learning environment with outstanding teaching scholars in 128 undergraduate degree programs and 55 graduate programsat both the masters and doctoral levels. UTC and Chattanooganationally recognized for its downtown redevelopment and wealth of outdoor recreationare inextricably linked and the University is central to the workforce and economic development efforts of the region and the state.

Colleges of Arts and Sciences; Business; Engineering and Computer Science; Health Education and Professional Studies; and the Honors College are home to an array of award-winning programs from Nursing to Computer Science Entrepreneurship to Veteran Student Support. Innovation is a strategic focus and UTC research and development in smart city technology is an industry leader. UTC is the first andonly university in the country with access to a managed commercial quantum computing network and we are introducing an artificial intelligence initiative involving entities across campus and engaging partners throughout the region.

From our deep ties to the city of Chattanooga to our national reputation for innovation and hands-on learning UTC stands out as a university where students thrive faculty inspire and partnerships create real impact.