Financial Aid Advisor – Remote

IMPORTANT: after you apply please check your email. We send you a link to complete your application it is not considered until that last step is done. If you do not see it check your spam folder.

This is a fully remote position open to candidates based in United States.

Pay: $30$50/hr

Role Title: Financial Aid Advisor

Role Type: Contractor

Location: Remote

Time Commitment: 15-25 hours/week short-term project

the company is looking for Financial Aid Advisors to help evaluate and improve AI systems on federal student loan topics. Youll use your borrower counseling experience to check that questions sound like real borrowers and that answers are correct and useful. Accuracy comes first. No AI experience is needed; your domain knowledge is what matters.

Scope of Work

1. Review sample student loan questions and flag any that dont sound like what real borrowers ask.
2. Write rubrics that define a correct complete answer on federal loan repayment including income-driven repayment (IDR) plans and forgiveness programs such as PSLF.
3. Cover servicer issues deferment and forbearance and default management in your rubrics.
4. Evaluate AI-generated answers against your rubrics flagging errors omissions and outdated guidance.
5. Share clear written feedback with the project team working asynchronously.

Required Qualifications

1. Direct experience counseling borrowers on federal student loan repayment and forgiveness (nonprofit counselor university financial aid office or similar)
2. 1 years advising on IDR plans PSLF or other repayment and relief options
3. Experience beyond award packaging such as repayment forgiveness servicer issues or default resolution
4. Working knowledge of loan servicing deferment forbearance and default
5. US-based
6. Able to start quickly and commit 15-25 hours/week
7. Clear precise writing

How to apply

Apply here with your profile. We will then email you a link to complete your application on the hiring platform your application is only considered once that final step is done.