Finance & Sales Operations Manager

Position Summary:

The Finance & Sales Operations Manager provides hands-on administrative and financial coordination for the home sales process from executed contract through financing closing title and move-in ensuring transactions are accurate compliant and completed on time.

About Roberts Resorts & Communities:

This company operates nationally and is growing by the day. At Roberts Resorts & Communities were on a mission to build community and fulfilling dreams. Through our core values of resourcefulness integrity passion and epic customer service were dedicated to making a difference in the lives of 30000 families. If youre passionate about creating meaningful impact thrive in a culture of integrity and are committed to delivering exceptional service we invite you to join us in turning visions into reality and shaping a brighter future together.

PERFORMANCE OBJECTIVES:

• Manage post-sale transactions from executed contract through financing closing title and move-in tracking deadlines and resolving or escalating delays.
• Coordinate with lenders on finance files loan conditions approvals documentation requests and funding requirements.
• Prepare and coordinate closing documents funding confirmations title processing and required compliance documentation.
• Maintain accurate national inventory records and prepare sales reporting for pipeline activity pending transactions closings and move-ins.
• Manage homeowner warranty communications and coordinate manufacturer or vendor bill backs through documentation follow-up and resolution.
• Support sales administration through contract management commission backup licensing and compliance tracking document collection reporting and organized sales files.
• Partner with Sales Operations Construction Accounting lenders title partners vendors and community teams to keep transactions accurate compliant and moving forward.

KEY COMPETENCIES:

1. Administrative Ownership: Takes responsibility for assigned transaction files trackers documentation and follow-up from executed sale through move-in.
2. Financial and Document Fluency: Works confidently with loan documents funding requirements closing records commissions and sales reports while knowing when to escalate financial decisions.
3. Communication and Customer Service: Communicates clearly professionally and promptly with buyers lenders vendors sales professionals and internal stakeholders.
4. Organization and Attention to Detail: Maintains accurate records complete transaction files reliable trackers and deadline-driven follow-up across multiple active sales.
5. Problem Solving: Identifies missing information conflicting data and process delays; resolves routine issues and escalates exceptions appropriately.

EDUCATION & EXPERIENCE:

• 3 years of experience in sales administration transaction coordination office operations finance administration loan processing escrow/title support or a related role preferred.
• Experience coordinating document-intensive deadline-driven processes; exposure to consumer lending manufactured housing real estate closings title or escrow is strongly preferred.

PHYSICAL REQUIREMENTS:

• Physical Activities: Constantly sit; Frequently stand walk use hands reach with hands and arms climb or balance stoop kneel crouch or crawl talk or hear
• Lifting Requirements: Up to 25 lbs.
• Environmental Conditions: Extreme heat temperature changes noise

BENEFITS:

• Medical Dental Vision
• Employer Paid Life Insurance
• Voluntary STD LTD Accidental and Critical illness
• PTO and 11 Paid Holidays
• 401(k)
• Working in an inclusive community
• Complimentary stay at one of our resorts

COMMITMENT TO DIVERSITY:

Roberts Resorts & Communities stands firm in our commitment to Equal Employment Opportunity. We believe in a workplace free from discrimination based on race color religion sex sexual orientation gender identity national origin age disability or any other protected characteristic. Diversity is our strength. We foster an inclusive environment where authenticity is valued and everyone feels a sense of belonging. We empower individuals to reach their full potential and contribute their best. Join us in creating a workplace where diversity is celebrated voices are heard and excellence thrives.

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