Finance Operations Associate, Reconciliation

As a Finance Operations Associate supporting Reconciliation youll help support the operational and financial health of Capital One Travel across Flights Hotels and Cars. Youll alongside Senior members of the Finance Operations Reconciliation team and partner with Product Operations Customer Service Commercial teams Finance technology teams travel providers and other internal stakeholders to help ensure accurate financial workflows reconciliation processes operational reporting and exceptional customer experiences across Capital One Travel products.

In this role youll support day-to-day reconciliation and financial operations across multiple travel products. This may include comparing booking servicing payment settlement provider and internal financial data; identifying and investigating discrepancies; supporting exception management; and helping ensure financial activity is complete and accurate.

You will support processes related to airline debit memos (ADMs) airline credit memos (ACMs) Airline Reporting Corporation (ARC) and Interactive Agent Reporting (IAR) reconciliation manual operational workflows reporting and servicing investigations. Youll help support operational controls and financial accuracy while contributing to initiatives focused on automation improvements process documentation operational reporting and workflow efficiency.

Youll contribute to operational investigations reconciliation efforts escalation tracking and financial issue resolution while partnering with cross-functional teams to support operational excellence and continuous improvement efforts. This role is ideal for someone who is analytical detail-oriented technically curious customer-focused data-driven has a strong bias for action and excited to grow within a fast-paced travel technology environment.

As part of the teams continued evolution youll also gain exposure to modern automation and AI-powered operational tools used to improve monitoring workflow efficiency operational reporting and issue investigation across the Flights platform.

What Youll Do

• Support day-to-day financial reconciliation and exception-management workflows across Flights Hotels and Cars

• Assist with ARC and IAR reconciliation tasks to help ensure financial accuracy operational compliance and reduce financial losses across the flights platform

• Monitor operational queues reporting and reconciliation workflows to help identify issues discrepancies and trends

• Support manual overflow processes and operational exceptions from automated servicing and reconciliations systems

• Assist with operational investigations related to ticketing refunds exchanges airline adjustments and financial discrepancies

• Help maintain monthly operational reporting financial summaries reconciliation tracking and process documentation

• Collaborate with Customer Service and Learning & Development teams to communicate and resolve agents errors or operational issues with financial impact

• Support bug triage escalation tracking and operational investigations across servicing and financial workflows

• Assist with testing validation and QA of new operational tools workflows automations and configuration changes

• Use dashboards reporting tools and AI-assisted technologies to surface trends improve workflows and support operational decision-making

• Support operational launches roadmap activities and cross-functional initiatives across Capital One Travel categories

• Advocate for customer experience by identifying operational gaps and sharing actionable insights with product teams

What Were Looking For

• Operational Excellence. Able to manage and prioritize multiple operational workflows while maintaining strong attention to detail and delivering high-quality work in a fast-paced environment.

• Problem Solving. Approaches operational and financial issues thoughtfully and works collaboratively to identify solutions escalate risks and improve processes. Comfortable navigating ambiguity and learning through hands-on experience.

• Technical Curiosity. Interested in learning modern travel technology platforms and operational systems. Comfortable working with technical teams and eager to build familiarity with airline servicing workflows reconciliation systems monitoring tools and financial operations processes.

• AI Fluency & Operational Innovation. Comfortable leveraging AI-powered tools and automation technologies to improve operational efficiency support investigations streamline workflows and surface actionable insights. Curious about how emerging AI technologies can enhance operational quality and financial processes.

• Analytical Mindset. Use data dashboards and reconciliation metrics to identify trends monitor performance and support informed decision-making. Demonstrates curiosity around operational health financial accuracy customer impact and continuous improvement opportunities.

• Customer Focus. Understands the importance of accurate operational and financial workflows in delivering reliable customer experiences. Advocates for the customer experience by identifying gaps escalating issues and supporting resolution efforts.

• Teamwork & Collaboration. Works effectively across Customer Service Product Engineering Commercial and Operations teams. Builds strong working relationships and contributes positively to team goals and cross-functional initiatives.

• Ownership Mentality. Takes initiative follows through on commitments and proactively supports operations improvements. Demonstrates accountability and a willingness to learn new systems and processes.

• Communication. Communicates clearly and professionally with both technical and non-technical stakeholders. Able to document findings share updates and support operational coordination across teams.

• Continuous Learning. Motivated to grow within product and travel operations. Open to feedback eager to develop operational and financial expertise and interested in learning emerging technologies and industry trends.

Why Capital One Travel

Capital One Travel is reimagining how cardholders discover book and experience travel. We operate at the intersection of fintech and travel tech building products that leverage Capital Ones unique data and rewards ecosystem to deliver outsized value to customers. Our vacation rentals vertical is a high-growth area with significant strategic importance and this role offers the opportunity to shape its trajectory from the ground up.

We are an AI-forward team. We dont just talk about AIwe build with it every day. If you are excited about using cutting-edge tools to move faster and build better products youll find a home here.

Basic Qualifications

• High School Diploma GED or equivalent certification

Preferred Qualifications

• Bachelors Degree or military experience

• 1 years of experience in finance product operations travel operations customer operations or technical support

• 3 years experience in travel and with travel providers Sabre Amadeus Travelport Aggregators New Distribution Capabilities (NDC) or Airline Reporting Corporation (ARC)

• 1 year of experience working with data reporting transaction processing financial workflows or operational investigations

• 1 years of experience with operational workflows reconciliation processes reporting issue tracking escalation management and QA processes

• 1 years of experience analyzing operational or financial data

• 1 years of experience with Google Suite

At this time Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Candidates hired to work in other locations will be subject to the pay range associated with that location and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidates offer letter.

Capital One offers a comprehensive competitive and inclusive set of health financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status exempt or non-exempt status and management level.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).