Field Technician Philadelphia, PA

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Are you ready to join the Un-carrier movement

T-Mobile is seeking a motivated and skilled Field Technician to support our Engineering & Operations team across the city of Philadelphia and some surrounding suburbs.

This position is ideal for a well-rounded technician who thrives in a hands-on environment enjoys working independently and is comfortable supporting a wide range of network sites. You will play a key role in maintaining network performance resolving issues and supporting ongoing improvements across the market.

We foster a collaborative agile culture that encourages innovation and teamworkliving the Un-carrier approach every day.

Role Overview

The Field Technician serves as a technical contributor within and occasionally beyond their immediate team. This role supports both operational and project-based work requiring a solid understanding of radio access networks (RAN) backhaul signaling disaster recovery data services and location-based services.

The position also requires foundational knowledge of network design capacity planning and power systems (AC/DC) along with the ability to apply that knowledge in real-world field scenarios.

Main Responsibilities

• Technical Support: Solve network performance issues support outage resolution and find opportunities for operational improvement
• Project Support: Complete and support key projects ensuring accurate tracking reporting and communication
• Operations: Recommend process improvements and assist in developing documentation job aids and procedures
• Continuous Learning: Stay ahead of evolving technologies systems and company standards

Education & Experience

• Bachelors degree OR equivalent relevant field experience. Candidates with deep technical or field experience are encouraged to applyno degree required.
  • Acceptable areas of study include Vocational/Technical Training or related field (Preferred)
• 24 years of experience in field operations maintenance or related technical roles
• 24 years of experience in wireless telecommunications or a related field

Knowledge Skills and Abilities:

• Electronics Basic operational knowledge understanding and theory of all interconnecting circuits to include but not limited to RF transmitters antenna systems AAV fiber microwave radio and AC/DC power systems. (Required)
• Computer Fluency Proficiency with Microsoft Office and similar productivity tools. Includes an understanding of Internet Protocol and a willingness to incorporate AI-driven tools when preparing and triaging solutions for logical network components. (Required)
• 5G New Radio (NR) Demonstrated experience with or the ability to learn Radio Access Network (RAN) equipment and 5G NR standards as they apply to field operations. (Required)
• Base Station Working knowledge of base station equipment installation configuration and maintenance as it relates to network performance and reliability. (Required)
• Continuous Development Candidates are expected to actively grow their skills through ongoing training certifications and hands-on experience in an ever-evolving telecommunications landscape. (Required)
• Disaster Recovery Planning Familiarity with disaster recovery protocols and the ability to complete contingency plans to restore network services with minimal disruption. (Required)
• Network Troubleshooting Ability to systematically identify diagnose and resolve network issues across a range of hardware and software systems in both planned and emergency scenarios. (Required)
• Project Management Ability to plan coordinate and complete field assignments efficiently managing time resources and priorities to meet deadlines and service commitments. (Required)
• Radio Access Networks (RAN) Practical knowledge of RAN architecture components and operations with the ability to support deployment maintenance and optimization activities. (Required)
• Technical Support Ability to provide hands-on technical assistance and field-level support to internal teams and partners ensuring timely resolution of equipment and network issues. (Required)
• Wireless Backhaul Understanding of wireless backhaul technologies and configurations used to connect cell sites to the core network including microwave and fiber-based solutions. (Required)
• Excellent verbal and written communication skills including interactions with local government agencies. (Preferred)
• Self-motivated; exhibits initiative in achieving company goals and objectives. (Preferred)
• Basic leadership skills with the ability to prioritize and complete multiple tasks. (Preferred)
• Able to work both independently and in a team environment. (Preferred)
• Flexibility with ever-changing environments and shifting priorities. (Preferred)
• Flexible availability is a must including day and night work and participation in an on-call rotation for the Philadelphia area covering nights weekends and holidays. (Preferred)
• Ability to lift 5070 pounds; outdoor work in varied weather conditions is an expected part of this role. (Preferred)

Licenses and Certifications:

• Must be at least 21 years of age to operate a company assigned vehicle
• Must be legally authorized to work in the United States

Travel:

• Travel Required (Yes/No): Yes

DOT Regulated:

• DOT Regulated Position (Yes/No): Yes
• Safety Sensitive Position (Yes/No): No

***This base pay range is the National Base Pay Range for this role - please click on the link in the 2nd paragraph below to find the range for the location(s) listed.***

Base Pay Range: $27.16 - $48.99

Corporate Bonus Target: 10%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidates actual pay will be based on various factors such as work location qualifications and experience so the actual starting pay will vary within this range.

At T-Mobile employees in regular non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employees eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location T-Mobile our benefits exemplify the spirit of One Team Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases offering medical dental and vision insurance a flexible spending account 401(k) employee stock grants employee stock purchase plan paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave family building benefits back-up care enhanced family support childcare subsidy tuition assistance college coaching short- and long-term disability voluntary AD&D coverage voluntary accident coverage voluntary life insurance voluntary disability insurance and voluntary long-term care insurance. We dont stop there - eligible employees can also receive mobile service & home internet discounts pet insurance and access to commuter and transit programs! To learn about T-Mobiles amazing benefits check out.

Never stop growing!
As part of the T-Mobile team you know the Un-carrier doesnt have a corporate ladderits more like a jungle gym of possibilities! We love helping our employees grow in their careers because its that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity youre living our values while investing in your career growthand we applaud it. Youre unstoppable!

T-Mobile USA Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age race ethnicity color religion creed sex sexual orientation gender identity or expression national origin religious affiliation marital status citizenship status veteran status the presence of any physical or mental disability or any other status or characteristic protected by federal state or local law. Discrimination retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process please let us know by emailing or calling 1-. Please note this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.