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Field Support Engineer

Iconma Portal

Job Location:

Cambridge, MA - USA

Hourly Salary: USD 27 - 32

Posted: 22 October 2026 (21 hours ago)

Application Deadline: 19 January 2027

Vacancies: 1 Vacancy

Job Summary

Our client a IT Services and Consulting company is looking for a Field Support Engineer Windows 11 Migration / GxP Desktop Support for their Cambridge MA location.

Responsibilities:

Perform technical assessments of existing Windows 10 workstations to determine Windows 11 upgrade or replacement requirements.
Capture and maintain workstation information including asset details operating system installed applications application versions connected instruments/peripherals interfaces and other information required by the project assessment process.
Assess hardware and software readiness for Windows 11 and identify potential compatibility issues requiring remediation or vendor confirmation.
Support replacement of legacy workstations with enterprise-standard Windows 11 computers where in-place upgrades are not appropriate.
Build configure and prepare Windows 11 workstations according to approved enterprise standards and project procedures.
Install and configure business laboratory instrument-control and supporting software using approved installation packages and vendor documentation.
Support migration of required application configurations local data instrument configurations communication settings and other approved system components from existing workstations.
Verify connectivity between Windows 11 workstations and attached instruments peripherals network resources application servers databases printers file shares and other required services.
Perform technical troubleshooting of Windows drivers services application installations network connectivity permissions device communications and peripheral compatibility issues.
Coordinate with software and instrument vendors when Windows 11 compatibility supported application versions installation requirements licensing drivers or upgrade procedures require confirmation.
Support pre-upgrade backup activities and ensure appropriate recovery or rollback provisions are available before production system changes are implemented.
Execute workstation upgrade and replacement activities using approved implementation procedures change controls work instructions and project schedules.
Support Active Directory/domain integration and implementation of applicable enterprise security and endpoint-management requirements.
Coordinate with infrastructure and cybersecurity teams for endpoint configuration security agents network requirements firewall requirements access groups and other enterprise services when required.
Support application owners and end users during post-upgrade functional verification.
For validated or regulated systems work with Validation and Quality resources to provide technical information and execution support required for qualification and validation activities.
Document assessment results implementation activities configuration information issues resolutions and completion status in designated project tracking systems.
Identify technical risks compatibility concerns dependencies and blockers and escalate them to the project technical lead in a timely manner.
Follow approved SOPs work instructions change-management procedures data-integrity requirements cybersecurity requirements and applicable GxP practices.
Participate in project meetings technical reviews knowledge-transfer sessions and deployment planning activities.
Maintain accurate project status and communicate system readiness blockers vendor dependencies and deployment outcomes to project leadership.
Support multiple workstation upgrades according to project priorities while maintaining quality and minimizing disruption to laboratory and business operations.
Individual role to work at client site to collect the required information for Windows 10 to Windows 11 OS migration including hardware details of the system and application details as per SOW and migration plan.

Requirements:

35 years of relevant IT support desktop engineering systems support or infrastructure experience including:
Strong Windows 10 and Windows 11 troubleshooting experience
Windows workstation installation configuration and administration
Software installation and troubleshooting
Hardware and peripheral troubleshooting
Windows device drivers and Device Manager
Active Directory and domain-joined workstation concepts
Network troubleshooting fundamentals including TCP/IP DNS DHCP and network shares
User/group permissions and local security concepts
Application and operating-system compatibility troubleshooting
Backup restoration and data migration fundamentals
Ability to interpret technical documentation and execute defined technical procedures
Strong documentation and technical communication skills
Ability to independently troubleshoot technical issues and escalate appropriately
Ability to work with application owners infrastructure teams vendors and end users
Ability to work onsite and support scheduled deployment activities as required
Years of Experience: 5.00 Years of Experience