Field Services Specialist II

Modivcare is looking for an experienced Field Services Specialist II to join our team. This position is responsible for assisting in performing random and/or assigned field investigations observations and provider relations support. This role supports provider oversight training compliance and market initiatives while helping maintain high-quality transportation services.

This role

• Schedules field work in collaboration with organizational leadership.

• Performs assisted scheduled and random visits to healthcare facilities and contracted providers to verify level of service providers adherence to contract standards for drivers and vehicles and on-time performance.

• Tracks and maintains train-the-trainer certification for Passenger Assistance.

• Attends random or scheduled training sessions being conducted by third-party trainers to ensure trainers are maintaining the CTAA/NSC instructional standard.

• Makes preliminary determination on trainer compliance with CTAA/NSC training.

• Informs leadership of findings and provides support in creating an appropriate action plan.

• Oversees training compliance with the organizations prescribed curriculum.

• Supports network digitization platform utilization and other market specific initiatives.

• Participate in other projects or duties as assigned.

• Occasional business travel may be required.

We are interested in speaking with individuals with the following

• High School Diploma required.

• One (1) plus years of field service experience.

• Valid drivers license for the appropriate vehicle type.

• CTAA and/or NSC certifications is a plus.

• Defensive Driving and PASS training is a plus.

• Or equivalent combination of education and/or experience.

• Experience in healthcare or compliance-related setting.

• Knowledge of routine transportation and/or vehicle maintenance check-ups.

• Knowledge of local area road laws and regulations and the ability to read and follow maps and/or GPS.

• Excellent verbal and written communication and presentation skills with the ability to train a prescribed curriculum.

• Ability to follow complex instructions.

• Ability to work independently with minimal supervision.

• Excellent organizational and time management skills to handle multiple tasks and meet deadlines.

• Intermediate proficiency in Microsoft Word Excel and Outlook.

• Willing and able to travel locally 75% within assigned state.

• Ability to use a hands-free mobile phone.

Salary: $18 - $22/hr

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of the position. Reasonableaccommodationsmay be made to enable qualified individuals with disabilities to perform the essential functions of the job.

Combination of office work and travel; frequent standing and walking; driving between locations; use of computers and mobile devices; occasionallifting upto 20 lbs.