Field Service (Transfusion Service Ambassador) Tempe, AZ

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare with leading businesses and products in diagnostics medical devices nutritionals and branded generic medicines. Our 115000 colleagues serve people in more than 160 countries.

About Abbott

Abbott is a global healthcare leader creating breakthrough science to improve peoples looking towards the futureanticipatingchanges in medical science and technology.

Our diagnostic solutions areutilizedin hospitals laboratories and clinics worldwide. The crucial information derived from our tests instruments and informatics systems is often the first step in patient care decision-making for hundreds of health conditions ranging from heart attacks to blood disorders infectious diseases and cancers.

Working at Abbott

At Abbott you can do work that matters grow and learn care for yourself and family be your true self and live a full have access to:

• Career development with an international company where you can grow the career you dream of.

• Participants who complete a short wellness assessment qualify for FREE coverage in our HIP PPO medical plan. Free coverage applies in the next calendar year.

• An excellent retirement savings plan with a high employer contribution.

• Tuition reimbursement theFreedom 2 Savestudent debt program andFreeUeducation benefit - an affordable and convenient path to getting a bachelors degree.

• A company recognized asa great placeto work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.

• A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity working mothers female executives and scientists.

The Opportunity

We have an opportunity for aField Service Engineer (Transfusion Service Ambassador)to supportour Transfusion Medicine Division.

• This is a field-based remote position.

• Qualified candidates mustresidewithin 30 minutes of Tempe AZ

• Travel isrequiredupto 75%.

WhatYoullWork On

• Serve as the primary on-site representative of Abbott Diagnostics Division (ADD) acting as a trusted partner to laboratory customers.

• Own customer relationships with a focus on retention customer loyalty economic profitability and value expansion.

• Provide first-line technical support for complex diagnostic instruments ensuring uptime analytical turnaround time and customer satisfaction.

• Manage issue resolution end-to-end escalating when necessary whilemaintainingownership through closure.

• Perform instrument installations commissioning preventive maintenance upgrades and troubleshooting.

• Drive revenue growth through menu expansion service sales product promotion and value-based solutions.

• Conduct customer business reviews KPI reviews and structured customer visits (pre- and post-call planning).

• Identifycustomer needs training opportunities operational pain points and Voice of Customer (VOC) insights.

• Coordinate order management inventory control consumables contracts and lifecycle management.

• Ensure compliance with Abbott Quality Systems CAPA requirements regulatory standards and safety guidelines.

• Utilize CRM service and reporting systems to document activities manage tickets and track performance.

• Collaborate cross-functionallywith Sales Marketing Technical Service Customer Support and Finance teams.

• Support territory and district businessobjectives including on-call coverage travel and mentoring of peers.

Key Measures of Success

• Retention Rate

• Net Promoter Score (NPS)

• Cost of Service

• Territory Sales and Growth Targets

• Account Profitability Improvement

• First-Line Service KPIs

Required Qualifications

• Associate degree or an equivalent combination of education and work experience.

• Minimum 2 years of experience supporting instrumentation used in a laboratory or blood bank environment.

• Minimum 2 years of customer-facing experience providing technical service or operational support.

Preferred Qualifications

• Bachelors degree in Biomedical Engineering or a related engineering discipline.

• 2 to 4 years of experience supporting laboratory instrumentation in a clinical laboratory field service or technical support environment.

• Experience diagnosing and resolving hardware software or application issues using documented root-cause analysis.

• Experience managing onsite support activities across multiple customer accounts or locations.

• Experience completing instrument installations preventive maintenance upgrades and commissioning activities.

• Experience influencing product utilization service adoption or menu expansion through customer engagement.

• Proficiency with Microsoft Word Excel and PowerPoint for reporting documentation and KPI tracking.

• Experience using CRM service management or customer support systems to document and manage service activities.

* Participants who complete a short wellness assessment qualify for FREE coverage in our HIP PPO medical plan. Free coverage applies in the next calendar year.

Learn more about our health and wellness benefits which provide the security to help you and your family live full lives:

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer committed to employee diversity.

Connect with us at on Facebook at and on Twitter @AbbottNews and @AbbottGlobal.

The base pay for this position is

$28.25 $56.55/hour

In specific locations the pay range may vary from the range posted.

Support Services

TM Transfusion Medicine

United States of America : Remote

Standard

Yes 75 % of the Time

No

Awkward/forceful/repetitive (arms above shoulder bent wrists) Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day) Continuous standing for prolonged periods (more than 2 consecutive hours in an 8 hour day) Continuous walking for prolonged periods (more than 2 hours at a time in an 8 hour day) Driving a personal auto or company car or truck or a powered piece of material handling equipment Keyboard use (greater or equal to 50% of the workday) Lift carry push or pull weights of more than 20 pounds/9 kilos on a regular/daily basis

Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.

EEO is the Law link - English: EEO is the Law link - Espanol: