Field Service Technician

At JBT Marel what we do matters we know that the contribution of our employees leads to the success of our business.

Our purpose is to transform the future of food; this guides our vision of being the global leader in food and beverage technology by harnessing the full power of JBT Marel to partner with our customers and pioneer sustainable innovation.

Our values show who we are at our best. As we Create with Collaboration Serve with Integrity Grow with Excellence and Advance with Innovation.

We are seeking an experienced Senior Field Service Technician to provide advanced technical support to customers and lead complex field service assignments. This role is responsible for the installation commissioning maintenance troubleshooting and repair of equipment while serving as a technical resource to customers and other field service technicians.

The Senior Field Service Technician works with limited supervision and is expected to independently diagnose and resolve complex technical issues. This position also plays an important role in mentoring less experienced technicians supporting new product introductions and identifying opportunities to improve equipment reliability and service delivery.

• Lead complex field service assignments involving the installation commissioning maintenance troubleshooting and repair of equipment.
• Diagnose and resolve complex and unusual technical issues using advanced troubleshooting and problem-solving skills.
• Provide technical guidance mentoring and support to less experienced field service technicians.
• Train field service personnel on advanced troubleshooting techniques safety requirements equipment operation and best practices.
• Perform equipment commissioning validation start-up and new product introduction activities.
• Collaborate with Engineering Product Management Customer Support and other internal teams to resolve escalated technical issues.
• Communicate directly with customers to understand technical concerns provide updates and ensure issues are resolved effectively.
• Complete detailed documentation of service activities troubleshooting performed root causes parts used and recommendations for corrective action or improvement.
• Identify recurring equipment or service issues and recommend improvements to increase reliability and customer satisfaction.
• Support warranty investigations equipment reliability initiatives and continuous improvement efforts.
• Ensure all work is performed in accordance with company safety policies quality standards regulatory requirements and customer requirements.
• Maintain tools test equipment and service vehicles in safe and optimal working condition.
• Follow established technical processes procedures and methodologies while exercising sound judgment when addressing new or atypical assignments.
• Work independently with limited supervision seeking additional support when dealing with highly complex or unfamiliar situations.
• Serve as an informal technical resource and subject matter expert for junior technicians and other team members.
• Travel to customer locations as required to support installations service calls commissioning troubleshooting and other field service needs.

• High school diploma or equivalent required; technical degree associate degree or specialized technical training preferred.
• 5 years of experience in field service industrial equipment manufacturing electrical/mechanical systems or a related technical field.
• Demonstrated experience troubleshooting and repairing complex mechanical electrical hydraulic pneumatic or automated equipment.
• Ability to independently diagnose complex technical problems and determine appropriate solutions.
• Strong mechanical and electrical troubleshooting skills.
• Ability to read and interpret mechanical electrical hydraulic and pneumatic drawings and schematics.
• Strong understanding of equipment installation commissioning maintenance and repair.
• Excellent communication and customer service skills.
• Strong documentation and organizational skills.
• Ability to work independently while also collaborating effectively with customers and internal teams.
• Ability to mentor and provide technical guidance to less experienced technicians.
• Willingness and ability to travel extensively to customer locations.
• Valid drivers license and acceptable driving record.

• Experience with industrial automation controls PLCs VFDs servo systems or other automated equipment.
• Experience with food processing packaging or industrial manufacturing equipment.
• Experience with equipment commissioning and validation.
• Experience troubleshooting complex electrical and mechanical systems.
• Specialized technical certifications or licenses.
• Experience supporting new product introductions or equipment development.
• Experience conducting root cause analysis and implementing corrective actions.

The ideal candidate is a highly skilled technician who enjoys solving complex problems working directly with customers and helping other technicians succeed. You should be comfortable working independently in the field and confident making technical decisions when faced with challenging or unfamiliar situations.

This is an excellent opportunity for a technician who wants to take the next step in their career by becoming a technical leader and subject matter expert without necessarily moving into a traditional management role.

The estimated hourly pay range for this role is $30.00 - $35.00 an hour. Please note the salary information shown above is a general guideline only. Starting salary will vary by location qualifications and prior experience.

We are committed to our employeesand will provide you with development and opportunities to allow you to be the best version of yourself at work at home and in your community.

We foster a genuine inclusive team culture enjoyingcollaborative working across our global teams to deliver world-class projects.

We encourage development- ensuring new experiences and challenges at JBT Marelto feed your growth!

Benefits: JBT Marel offers benefits on day 1 of your employment. Including: Medical Dental life insurance short-term and long-term disability family leave vision coverage and a matched 401(k) plan.

Commitment to Diversity: Diversity Equity Inclusion and Belonging is a fundamental value to JBT Marel and critical to our future success. A thoughtful focused and sustained effort to work towards our DEIB goals is not just a principled choice but also a business imperative.

Use of Technology in Our Hiring Process

JBTMarel uses technologyassisted tools including artificial intelligence (AI) to support the review of applications.

These tools help our recruiting teams identify skills and experience relevant to the role based on jobrelated criteria.

All applications are reviewed by people and AI is not used to make hiring decisions independently. We are committed to fair consistent and inclusive hiring practices globally.

Equal Opportunity Employment: (only for US posted roles)

JBT Marel provides equal employment opportunity to all employees and qualified applicants for employment. We will not tolerate any form of discrimination against any employee or applicant for employment because of race color religion national origin sex sexual orientation gender identity age disability veteran status citizenship or any other characteristic protected by applicable federal state or local laws. At JBT Marel we apply this policy to all our employment practices including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation benefits and training. We make hiring decisions based solely on qualifications merit and business needs at the time. JBT Marel will reasonably accommodate applicants who need adjustments to participate in the application or interview process. If you require assistance or accommodation during the application process please contact JBT Marel at