Field Service Technician

Field Service Technician

Are you looking for an opportunity to make an impact

At Leidos we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers success. We empower our teams contribute to our communities and operate sustainably. Everything we do is built on a commitment to do the right thing for our customers our people and our community. Our Mission Vision and Values guide the way we do business.

If this sounds like the type of environment where you can thrive keep reading!

THE MISSION Leidos Intelligence Sector is seeking a fully cleared Field Service Technician to support an Intelligence Community (IC) program in Chantilly Virginia.

THE CHALLENGE In this role you will provide Incident Response support for desktops systems Office and client-proprietary products. This may include;

• Using ITIL-based processes to streamline the receipt triage categorization action and resolution for incoming incidents requests and demands
• Analyzing troubleshooting designing and implementing fixes
• Providing basicusertraining insupportof off-the-shelf applications and office products as well as some custom tools depending on the office being supported
• Performing remotedesktoptriage and system repair using remote tools
• Answering questions regarding system procedures online transactions systems status and downtime procedures
• Collaborating with network services software systems engineering and/or application development to restore service and/or identify problems
• Utilizing specialized non-commercial systems administrator experience (access management/file transfer)
• Providing basicusertraining insupportof off-the-shelf applications and office products as well as some custom tools depending on the office being supported
• Traveling locally between customer buildings or temporary assignment to an alternate location in support of special projects
• Maintaining and updating records and tracking databases

• Using best practices and knowledge of internal or external business issues to improve products or services.

WHAT YOU BRING TO THE MISSION

• An active TS/SCI with Polygraph security clearance
• Bachelors degree and 2 years of experience (additional experience may be substituted in lieu of a degree)
• Experience resolving technical problems and answering queries by telephone in-person or via self-service which involve computer hardware software network system/application access and telecommunications systems
• Ability to work the client-assigned 7 am 4 pm shift at a client site in Chantilly VA
• Strong communication skills and the ability to communicate effectively with a wide variety of stakeholders
• Ability to embrace diverse technical disciplines with excellent customer service skills.

If youre looking for comfort keep scrolling. At Leidos we outthink outbuild and outpace the status quo because the mission demands it. Were not hiring followers. Were recruiting the ones who disrupt provoke and refuse to fail. Step 10 is ancient history. Were already at step 30 and moving faster than anyone else dares.

Original Posting:

Pay Range:

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job education experience knowledge skills and abilities as well as internal equity alignment with market data applicable bargaining agreement (if any) or other law.