Field Service Technician

Job Description:

Position Overview

Terex Materials Processing is seeking a Service Technician to support our industry-leading Cedarapids Simplicity and Canica crushing and screening product lines. This position serves as a key technical resource for our dealer network and end customers providing equipment support troubleshooting training commissioning maintenance and warranty assistance.

The ideal candidate is mechanically inclined customer-focused and passionate about delivering exceptional service while helping customers maximize equipment performance and uptime.

Key Responsibilities

• Promotes safe work practices and ensures compliance with all applicable safety standards and procedures.

• Respond to dealer and customer inquiries regarding equipment operation troubleshooting parts and warranty matters.

• Provide technical support to the Cedarapids Canica and Simplicity dealer network.

• Assist dealers and customers with equipment installation startup commissioning and operational optimization.

• Perform equipment inspections diagnostics maintenance and repair activities in the field.

• Investigate and resolve customer equipment issues in a timely and professional manner.

• Utilize the internal helpdesk system to respond to dealer technical support tickets and service requests.

• Escalate product performance quality and technical issues to Engineering and other cross-functional teams as appropriate.

• Monitor and manage support cases to ensure timely resolution and customer satisfaction.

• Collaborate with Product Management Engineering Manufacturing and Quality teams to drive continuous product improvement and customer satisfaction.

• Conduct technical training programs classroom instruction and hands-on equipment demonstrations for dealers and customers.

• Documents and tracks customer service activities communicating findings and resolutions to customers dealers engineering and quality teams through email and phone correspondence.

• Travel extensively to dealer locations customer sites trade events and training facilities throughout North America.

Basic Qualifications

• High School Diploma or GED.

• 3 years of service maintenance repair or technical support experience with industrial construction mining aggregate or heavy equipment.

• Ability and willingness to travel 4065% of the time.

• Able to obtain and maintain a valid U.S. Passport.

• Valid drivers license and acceptable driving record.

If you are interested in an open position but feel you may not meet all the listed qualifications we still encourage you to apply.

About Terex:

Terex Corporation is a global leader in specialized equipment solutions serving essential sectors such as emergency services waste and recycling utilities and construction. Our diversified portfolio positions us in resilient high-demand markets with strong long-term growth potential.

We design and manufacture advanced specialty vehiclesincluding fire ambulance and recreational vehiclesalongside waste collection vehicles materials processing machinery mobile elevating work platforms and equipment for the electric utility industry. Through our global dealer parts and service network and true value-creating digital solutions we deliver best-in-class lifecycle support helping customers maximize return on investment.

With a strong manufacturing footprint in the United States and operations across Europe India and Asia Pacific Terex combines global reach with local expertise to capture opportunities worldwide. Our strategy is clear: exceed customer expectations invest in innovation leverage our diversified portfolio and deliver consistent profitable growth for our shareholders.

For more information please visit.

Additional Information:

We are passionate about producing equipment that helps improve the lives of people around the world and providing our team members with a rewarding career and the opportunity to make an impact. We are committed to recruiting engaging developing and retaining team members at all levels of our global workforce. Our culture is defined by our Terex Way Values Integrity Respect Improvement Servant Leadership Courage and Citizenship. Our values are the driving force behind our commitment to maintain an inclusive supportive non-discriminatory and safe workplace for all team members. To that end we are committed to actively foster a culture where every team member feels valued listened to and appreciated. We are committed to being fair and impartial in our an Equal Opportunity Employer employment decisions are made without regard to race color religion national origin sex sexual orientation gender identity or expression age disability protected veteran status or other characteristics protected by law. If you are a qualified individual with a disability including disabled veterans you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting the recruiting department (person or department) at.

The Company offers competitive salaries advancement opportunities and a full range of benefits including paid vacation 401(k) medical dental and vision.