Field Service Technician
Job Location:
Baltimore, MD - USA
Yearly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
At Alertus protecting people from harm is our mission and our passion. As the leader in mass notification we are committed to providing customizable scalable and cost-effective solutions as we know even a few seconds of warning can help save lives during an emergency.
Our employees are integral to the companys success and impact countless peoples lives safety and well-being. We aim for a positive collaborative environment that allows employees to work across departments easily and effectively.
We are looking for an adaptable Field Service Technician to provide on-site support to our this role you will drive successful on-site service of our unified mass notification systems to improve customer satisfaction maximize customer retention and increase profitability. Our ideal candidate is a self-starter with experience working in a fast-paced ever-changing environment.
This role requires reporting to our HQ in Baltimore daily when not in the field.
- Support system installation start-up and testing activities for Alertus outdoor warning systems at customer sites.
- Be the main point of contact at job sites for our customers.
- Perform quality control duties for Alertus outdoor notification systems.
- Install and supervise the installation of Alertus indoor notification products.
- Build/run cables and troubleshoot wiring.
- Coordinate with customers to schedule regular site visits for routine maintenance. Site support will typically constitute at least 70% of work activity.
- Monitor outdoor warning systems performance and recommend any adjustments as needed.
- Evaluate site surveys.
- Prioritize conflicting work requests and escalations.
- Oversee evaluate and sign off on work performed by others.
- Proactively document field issues and help improve product design and delivery processes.
- Support our current and future implementation projects and assist with project planning.
- Other duties as assigned as our outdoor warning systems product(s) grow in popularity.
- Valid MD Drivers License
- Ability to travel 70% of the time to customer sites
- Ability to troubleshoot test repair and service technical equipment
- Go-getter attitude with the desire to step in where needed
- Ability to work flexible shifts and to adapt to changing work schedules
- Familiarity with wiring/cabling and electrical/electronics
- Ability to prioritize tasks and thrive in a fast-paced environment
- Exceptional verbal written and interpersonal communication skills
- Ability to successfully work autonomously
- High School Diploma. Relevant Associates degree or certification(s) preferred.
- 7 years of experience in field service electronics or electrical-related work.
- Unlimited Paid Time Off
- Paid Holidays
- 401(k) Retirement Plan
- Medical Dental and Vision Plans
- Short-term Disability Accident Hospital and Cancer Insurance
- Live Near Your Work Homebuying Incentive Program
- Employee Referral Bonuses
- Flex Scheduling
Required Experience:
IC
About Company
Alertus Mass Notification helps you keep people safe, informed, and protected during a critical incident. Alertus IP-based alerting solutions deliver immediate and effective emergency mass notification directly to wherever people are—onsite or mobile.
