Field Service Technician (Access Control Systems) Pittsburgh area

Position Summary

Parabit Systems Inc. is seeking an experienced Field Service Technician with a strong background in commercial access control systems. The primary responsibility of this position is to install configure commission maintain and troubleshoot access control equipment including controllers card readers request-to-exit devices door position switches power supplies electric strikes magnetic locks electrified exit hardware and related low-voltage wiring and network connections. The technician will also support Parabits PC-based kiosks digital signage video surveillance and other self-service and customer-experience systems.

Primary Responsibilities

• Install configure test commission inspect maintain troubleshoot and repair commercial access control systems.
• Work with access control panels and controllers card readers credentials door position switches request-to-exit devices power supplies relays electric strikes magnetic locks electrified exit devices and related door hardware.
• Diagnose and resolve access control problems involving wiring power device communication door hardware network connectivity system configuration and software.
• Verify proper locking unlocking monitoring alarm-event reporting within the access control platform and life-safety operation of controlled openings.
• Pull terminate label test and document low-voltage cabling in accordance with applicable codes project requirements and company standards.
• Install and replace door locks exit devices closers hinges strikes magnetic locks and related hardware as required for access control installations.
• Configure IP addresses network settings controllers readers and other connected devices and coordinate with customer IT personnel when necessary.
• Conduct site surveys verify field conditions identify equipment and material requirements and attend project or site coordination meetings when needed.
• Support the installation configuration maintenance and repair of Parabit kiosks digital signage analog and IP video surveillance systems and other PC-based products.
• Provide professional on-site telephone and remote technical support including basic customer and end-user training.
• Communicate promptly with dispatch customers project personnel subcontractors and internal departments regarding arrival times work status delays follow-up requirements and completion.
• Complete service reports inspection forms photographs time records travel records parts usage and all other required documentation accurately and on time.
• Clearly document the reported issue inspection findings root cause work performed parts and materials used system status and any additional work required.
• Maintain assigned service-part inventory company-issued tools equipment and vehicle in an organized and professional condition.
• Work independently and collaboratively with Parabit employees customers vendors and subcontractors.
• Participate in scheduled on-call support and respond to after-hours emergency service requests when required.
• Follow OSHA requirements safe-work practices customer site rules and all applicable local and national codes.

Required Qualifications

• Three to five years of hands-on experience installing servicing or troubleshooting commercial access control systems.
• Strong practical knowledge of access control wiring controllers card readers request-to-exit devices door contacts power supplies relays electric locking hardware and system commissioning.
• Experience troubleshooting access control issues at the device wiring power network configuration and software levels.
• Familiarity with commercial door hardware including electric strikes magnetic locks electrified exit devices closers hinges and related components.
• Experience pulling terminating labeling and testing low-voltage cable in compliance with applicable electrical and building codes.
• Working knowledge of TCP/IP networking basic IP configuration and connectivity troubleshooting.
• Ability to safely and confidently use hand tools power tools ladders and mechanical equipment required for field installations and repairs.
• Professional verbal and written communication skills including the ability to explain technical issues clearly to customers and document work in detail.
• Working knowledge of Microsoft Office and the ability to use mobile applications dispatch systems and electronic service forms.
• Valid drivers license and ability to safely operate a company vehicle.
• Ability to lift up to 50 pounds climb ladders work above shoulder height bend kneel and perform physical field work.
• Ability to manage time effectively travel throughout the assigned territory work independently and complete assigned work within scheduled timeframes.

Preferred Qualifications

• Experience with enterprise access control platforms networked controllers remote management software and multi-site customer environments.
• Experience with analog or IP video surveillance PC-based kiosks digital signage or other self-service systems.
• Manufacturer certifications or formal training in access control low-voltage networking door hardware or related systems.
• Experience providing customer training conducting site surveys and supporting project installations from startup through final acceptance.

What Parabit Provides

• Competitive compensation
• Company training and product-specific technical instruction
• Company vehicle laptop credit card and cell phone
• Medical dental vision life insurance and supplemental benefit options
• 401(k) plan
• Paid time off
• Gym reimbursement

About Parabit

Headquartered on the south shore of Nassau County New York Parabit Systems Inc. is an established manufacturer and integrator of security self-service and customer-experience solutions. Since 1995 Parabit has developed access control systems surveillance products kiosks digital signage mobile charging stations emergency and courtesy communication equipment and custom enclosures for customers in the financial transportation hospitality retail education government corporate and healthcare markets.

How to Apply

Please submit your resume to and include the job market or geographic area in which you are applying.

Required Experience:

IC