Field Service Technician 3
Job Location:
Grand Rapids, MI - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
What We Offer
Career Development
Competitive Compensation and Benefits
Pay Transparency
Global Opportunities
This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.
The base pay range for this role is estimated to be $xx to $xx an hour at the time of posting. Final compensation will be determined by various factors such as work location education experience knowledge and skills.
What you will do in this role:
Participates in semi-complex equipment trial runs investigative tests repairs and overhauls.
Participates in training customers on semi-complex products and services.
Performs semi-complex maintenance on tools test equipment etc. and maintains documents of all inspections maintenance and repair work and failures.
Participates in responding to semi-complex service calls.
Participates in the assessment of semi-complex product/equipment performance based on field support data and recommends modifications or improvements.
Performs semi-complex work within technical or paraprofessional area.
Effectively identifies problems as they occur and takes appropriate steps to solve them in situations where the problem is not difficult or complex.
Refers complex unusual problems to others.
What We are Looking For:
Trade school graduate or two-year Associates degree in a mechanical electrical or mechanical technician program. Bachelors degree in engineering preferred.
Two years (minimum) experience in troubleshooting electromechanical and/or mechanical equipment. The successful candidate must have some work experience with material handling equipment. Service experience with
Automatic Guided Vehicles (AGV) Automated Storage and Retrieval Systems (AS/RS) or conveyors is highly prized.
Must be willing to travel on short notice and spend more than 80% of the time traveling. May be continuously away from home for as long as a month (offer travel expenses).
Must be willing to be available during off hours and travel accordingly.
Willingness to work weekends holidays and off shifts.
Must be able to act calmly in stressful situations.
Must be able to write concise clear and complete trip reports in the time frame required according to Dematic procedures.
Must have knowledge in the use of personal computers for word processing database functions and communications. Understanding personal computer hardware setup and software configuration required.
Working experience with troubleshooting Programable Logistic Controllers (PLC) is required.
Required Experience:
IC
About Company
We are a leading supplier of forklifts and warehouse equipment as well as automation technology and software solutions for the optimization of supply chains.
