Field Service Tech II Western Washington

Welcome to the world of land-based gaming. At Light & Wonder its all about the games and our Gaming team builds cutting-edge technology products and content for the most iconic casinos and operators across the globe.

This candidate will cover King county Auburn Kent Renton and Tukwila areas

The Light and Wonder (L&W) Field Service Technician II is responsible for the completion of assigned tasks at customer locations. These include scheduled calls; installs conversions removals preventative maintenance (PMs) and unscheduled calls; service and supplies. The Certified Field Technician 2 will be responsible for troubleshooting all customer problems over the telephone and / or traveling to customer locations for repair installation troubleshooting preventative maintenance and removal of company equipment with limited direct supervision. Install setup troubleshooting configuration and perform preventive maintenance (PM) on EGMs PTG ETG and all utility products are considered standard work tasks.

• Ability to accurately track time and use ADP to record time daily.

• Follow Fleet Vehicle Policys

• Keep and track part inventory

• Learn and understand L&W/gaming products including theory of operation abnormal operation troubleshooting and repair

• Use and understand Salesforce to manage customer tickets and inventory and as well as interactions for product support and parts requests.

• Apply Safety Training in the field and wear PPE (Safety equipment steel toe shoes hard hat safety goggles and gloves)

• Safely use common hand and power tools including screwdrivers nut drivers wrenches hammers center punches drills multimeters and polarity checkers and saws.

• Support other Creators on all utilities/EGM products.

• Other duties as assigned

• Ensures that tools and equipment are kept in proper safe and working condition and report any that need repair/replacement in a timely manner

• Returns completed paperwork for processing in a timely manner

• Provides high-quality service to customers

• Troubleshoots problem down to the component level using internal diagnostic tests options and functional testing.

• Visits clients and performs gaming maintenance

• Performs basic repair and preventative maintenance on assembly level components

• Trains less experienced technicians on use of troubleshooting techniques

• Stays abreast of the latest technology and related technical bulletins from L&W and can install updates in the field as required.

• Replaces faulty components when authorized by the customer

• Verifies property specifications so game options and parameters can be set accordingly

• Reviews customer issues with management and tech support

• Ensures customers are satisfied with Light and Wonder equipment

Qualifications:

• Must be at least 21 years old as required by law

• Basic electrical or mechanical knowledge.

• One to two years of experience in the assembly testing or repair of electronic devices or mechanical repair.

Pay:

The pay range for this role is $23.00 - $25.00 per hour with eligibility to receive other supplemental earnings such as over-time. Actual compensation packages are based on several factors that are unique to each candidate including but not limited to skill set experience specific work geography as well as internal equity and alignment with market data.

Education:

High School Diploma or equivalent

Preferred Experience:

Past Gaming experience electronics background mechanical background IT knowledge.

Knowledge Skills and Abilities:

• Valid drivers license for the state in which you are based

• Valid gaming card (or ability to obtain one)

• Basic mechanical assembly skills

• Basic knowledge of electricity electronics and mechanics of gaming type devices

• Ability to read and understand schematics and service manuals

• Strong customer service

• Desire to lead and help others

• Problem solving skills

• Pleasant personality especially towards customers

Physical Requirements:

Must be able to lift/push/move heavy equipment over 70 lbs.

Work Conditions:

The work conditions are representative and typical of similar jobs in comparable organizations

Light & Wonder is an Equal Opportunity Employer and does not discriminate against applicants due to race color sex age national origin religion sexual orientation gender identity status as a veteran and basis of disability or any other federal state or local protected class. If youd like more information about your equal employment opportunity rights as an applicant under the law please click here for EEOC Poster.