Field Service Supervisor

About the company:

Established in Raleigh NC in 1971 Piedmont Service Group is a privately held energy efficiency and facilities services company focused exclusively on helping commercial industrial institutional and government organizations operate and maintain their buildings in a safe healthy and efficient manner.

Our offices located across the Carolinas and Virginia allow us to serve our clients with a team of local accredited and licensed professionals. Piedmont is committed to building lasting relationships with the customers we serve and fully understanding our customers needs to provide the best solution for each client.

Job Description:

The Field Service Supervisor is responsible for providing leadership and direction to a team of 15-20 field technicians (Entry and Mid-level). This includes leading by example setting goals and expectations and providing real time coaching and mentoring on commercial technical and administrative responsibilities. This position reports to the service manager and will interact closely with him and dispatch. This role is 60% productive 40% overhead.

Key Responsibilities:

Applies time directly to customer jobs - analyze troubleshoot repair rebuild maintain startup adjust and replace mechanical equipment such as but not limited to bearings motors heat exchangers compressors boilers ventilation and HVAC systems CRAC units humidity control units exhaust fans/hoods and building/energy management controls/control systems.

Provides technical support and employee development via real time mentoring phone support and field on-the-job training

Monitors the quality and efficiency of the work performed and document visits

Set goals and expectations for team members provides weekly oversight of paperwork and reports provide input for each team member for annual performance reviews as required

Conducts any required team meetings and ensures team compliance with safety administrative and other non-field related tasks

Help manage individual and team performance

Provide on the job technical training classes monthly for individuals or group classes based on need

Assist training managers service manager and senior technicians in supporting mentoring and training programs

Support sales team with spend plans and jobsite visits

Help perform safety observations of jobsites

Additional tasks and assignments provided by Service Manager when need arise

Measures of Success:

Quality minimize or eliminate team call backs / maximize customer satisfaction

Efficiency team delivers on or below budget while delivering high-quality work

Employee retention and advancement of team members to higher technical levels/capabilities

Help deliver on time compliance with performance reviews and development plans

Retention of and increased business growth in project maintenance and repair business areas

Specialized Knowledge Requirements:

Leadership skills and competencies with priority focus on interpersonal style communication and ability to earn team respect and support

Performance management skills including daily coaching and mentoring as well as annual performance reviews

Must coordinate and manage performance situations with service manager and HR if required.

Targeted job-related experience and/or HVAC educational background (vocational community college trade certificate etc.)

Seven to ten years of direct hands-on mechanical systems project and/or maintenance experience

Must be familiar with chillers boilers furnaces HVAC cooling towers controls and CRAC unit systems/technologies

Working knowledge of BMS control systems and familiar with VAV systems

Must be good at multi-tasking and working collaboratively with service management dispatch field resources and other internal functional groups

Must possess excellent interpersonal and communications skills.

Must be able to effectively relate to customers as well as be a good coach and trainer of field personnel

Must be willing to take calls after hours sometimes in support of customers and field personnel

Certification Requirements:

Must possess Universal CFC certification

General Requirements:

Must be functional on computer and/or smart devices

Must appreciate and promote the value of quality paperwork that provides customers with accurate and sufficient information to validate the value of the scope of work performed.

Must possess basic leadership competencies and willingness to collaborate and work cross functionally to maximize team and business results and positive customer experiences.

Role will be providing support to 8-10 field technicians.

Valid NC drivers license

Physical Requirements:

Lifting (up to 50 lbs.) with proper PPE

Bending climbing pulling pushing balancing kneeling twisting standing

Perform service and repair functions off ladders and overhead

Carry and setup ladders up to 28 height (step or extension) as required

Climbing stairs ladders catwalks etc.

*Piedmont Service Group is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion gender identity sexual orientation national origin disability or status as a protected veteran.

For a confidential consideration please forward resume to:

Please visit our website at:

Experience:

Manager