Field Service Representative ( San Antonio)

Join Our Team and Keep Moving Forward with Breg!

At Breg we are dedicated to advancing orthopedic solutions that enhance the lives of patients and support healthcare professionals. As a leader in the orthopedic industry we provide innovative products consulting technology and services that help people move forward with confidence.

We are currently seeking a Field Service Representative in the San Antonio TX areato join our team. If you thrive in a dynamic environment where innovation and impact go hand in hand this is the opportunity for you.

Who You Are

You are a forward-thinking professional who values collaboration innovation and making a meaningful difference. You bring expertise in your ability to demonstrate ownership and accountability; the ability to plan execute control and deliver; communicate effectively both written and verbal.

What Youll Do

As a Field Service Representative you will:

• Coordinates orthopedic bracing product logistics and replenishment proactively maintaining inventory levels at assigned accounts and managing inventory transfers and reconciliation activities.

• Proactively reduces stagnant inventory by removing and processing expired damaged or unsellable products in accordance with company policy.

• Delivers comprehensive inventory management support to customers including ordering and returning product and providing ongoing communication and timely updates regarding estimated delivery
• Supports order fulfillment activities and ensures all documentation is complete and accurate for each account.
• Ensures product displays storage areas and inventory spaces meet Bregs merchandising compliance and operational standards.
• Provides onsite support for product recalls audits and/or field communication initiatives.
• Ensures all required inventory counts are completed on time and accurately supporting inventory reconciliation and compliance efforts.
• Prepares compiles and submits insurance billing documentation in compliance with established internal standards and submission requirements ensuring all documentation is complete accurate and submitted within required timelines.
• Reviews and works pending claims by retrieving required missing information from customers identifying and escalating trends in documentation deficiencies and utilizing systems such as PowerBI Breg Vision and the Breg Claims System (BCS) to support daily operations and improve billing outcomes.
• Adheres to all Breg policies standard operating procedures (SOPs) and applicable healthcare regulations including Health Insurance Portability and Accountability Act (HIPAA) and Food and Drug Administration (FDA) requirements.
• Collaborates with internal teams (e.g. Solution Team Sales Field Operations) to resolve account issues and enhance service efficiency.
• Prepares daily weekly and monthly reports for management and account review analyzing data for trends and identifying opportunities for process or performance improvement.
• Demonstrates a high level of professionalism privacy and accuracy in all interactions and activities.
• Responsible for behaving in a professional manner both internally and externally in relationships that positively impact the companys reputation and comply with the companys policies and practices. Responsible for being accountable and committed to demonstrating Bregs cultural beliefs and achieving the key results of the company.
• Responsible for promoting Bregs culture within the organization using established tools such as storytelling providing focused feedback and recognition. The performance of the position is aligned with the culture of commitment and accountability following the steps of: See it Own it Solve it and Do it.

What You Bring

• High school diploma or equivalent required.
• Associates degree in Healthcare Administration Logistics Supply Chain Management or a related field equivalent preferred.
• Minimum of 1 year of experience in a customer service inventory or supply chain role or other related service-oriented work required.
• Computer proficient to include web browser/internet search Microsoft (MS) Outlook Word Excel and Teams Technical competence includes the ability to learn new software and systems.
• A passion for innovation and a commitment to Bregs mission to Keep Moving Forward.

Work schedule includes...

• Work schedule may include variable start/end times outside of the companys standard business hours of 8:00 a.m. 5:00 p.m. On-call hours may be required which may include nights and weekends.
• Domestic travel up to 80%; Minimal out of state travel 5%

Why Breg

At Breg we invest in our people and culture. We offer:

• Comprehensive Benefits: Medical dental vision disability and life insurance effective the first of the month after hire.
• Work-Life Balance: Paid Time Off (PTO) and company-paid holidays.
• Growth & Development: Opportunities for professional advancement within a company that values your contributions.
• Commitment to Diversity & Inclusion: Breg is proud to be an Equal Employment Opportunity employer fostering a diverse and inclusive workplace.
• For more information regarding Company benefits please see Range: $18.00-$25.00/hr. Actual compensation is determined by factors such as experience skills and business needs. This range reflects the minimum and maximum target range for new hire base salary/pay across all US locations. Actual pay is based on many factors unique to each candidate including but not limited to geographical location work experience skill set relevant trainings and certifications and business needs. The base pay range is subject to change and may be modified in the future. This role may also be eligible for a variable comp plan with an annual target at plan of $2000 paid out on a quarterly basis.

  Ready to Move Forward

  If youre ready to be part of a company that is redefining orthopedic care apply today at is an Equal Employment Opportunity Employer and dedicated to a diverse work force and Drug Free work environment. EOE/Minorities/Females/Vet/Disabled are encouraged to apply.

  Applicants must be currently authorized to work in the United States on a full-time basis. The Company will not sponsor applicants for work visas for this position.

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  Required Experience:

  Unclear Seniority